Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Arzoo Arzoo

Arzoo Arzoo

Melbourne,VIC

Summary

. Urge skills and gain experience that will help me to grow professionally and equip me to meet challenges assigned at any standard so that I can

contribute to the best of my potential in the growth of organization. To apply the principles of management into practice and serve the

organization.

. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Desired Position role.

. Positive, adaptable, and reliable with strong commitment to teamwork and customer service.

.Professional in service industry, prepared for collaborative roles in fast-paced environments. .Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

.Experienced with customer service and teamwork essential for success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
04.2024 - Current
  • Count and Cash Handling
  • Maintaining Records and Documentation
  • Ensure the provision of a high standard of quality, services to all
  • Maintaining confidentiality with the customers
  • Maintaining interpersonal relationships with customers
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.

Receptionist

Indian Restaurant
11.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

IELTS Trainer and Canada Filing Counsellor

Migration Agency
04.2021 - 09.2023
  • Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
  • Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
  • Improved student confidence in English language abilities through consistent feedback and encouragement.
  • Maintained accurate files of assessment results, graded assignments, and student work.
  • Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
  • Instructed Number students in listening, speaking and academic reading and writing.
  • Provided one-on-one tutoring sessions for students requiring additional support or focused practice on specific IELTS sections.
  • Maintained complete student records with accurate grades and attendance information.

Front Desk Customer Service

Future Planet Overseas
03.2020 - 03.2021
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests..
  • Updated guest profiles with relevant information using hotel management software systems effectively, ensuring accuracy in record-keeping practices.
  • Processed payments securely, maintaining accurate records of transactions at all times.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor Of Applied Science - Science

Kurukshetra University
India
07.2022

High School - Non-Medical

MAHARISHI DAYANAND SR SEC SCHOOL,
UMRI (KURUKSHETRA),
04.2019

YEAR 10 - Mathematics Education

JAI HIND HIGH SCHOOL,
GUDHA, KURUKSHETRA, INDIA
04.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Customer engagement
  • Self-discipline
  • Flexible schedule
  • Verbal and written communication
  • Store opening and closing
  • Sales expertise
  • Workplace safety

Certification

Supervisor Certified

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Crew Member

McDonald's
04.2024 - Current

Receptionist

Indian Restaurant
11.2023 - 03.2024

IELTS Trainer and Canada Filing Counsellor

Migration Agency
04.2021 - 09.2023

Front Desk Customer Service

Future Planet Overseas
03.2020 - 03.2021

Bachelor Of Applied Science - Science

Kurukshetra University

High School - Non-Medical

MAHARISHI DAYANAND SR SEC SCHOOL,

YEAR 10 - Mathematics Education

JAI HIND HIGH SCHOOL,

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