Arzu Ulker

Configured tenants in UKG Dimensions to enhance timekeeping, scheduling, and reporting functionalities.

Analyzed client requirements and developed solutions to optimize outcomes with UKG systems.

Developed improvements based on organisation policies and EA

Supported testing and deployment of builds, ensuring successful migrations during Go-Live.

Managed defects through JIRA, facilitating resolution processes effectively.

Oversaw documentation for UKG Functional Team, providing troubleshooting support for builds

Edited timecards and managed approvals and proccesses for payroll processes during Pay Period Close.

Facilitated integration between Workday, UKG, and APay, handling CRT updates and error management.

Developed new dataviews for reporting while updating existing reports efficiently.

Supported queries from users and third party vendors

Configured tenants for UKG Workforce Central and Dimensions for global clients across diverse industries.

Led sessions for implementation, solutioning, and handover, ensuring effective knowledge transfer.

Analyzed client requirements and developed tailored options to optimize UKG system outcomes.

Collaborated with Business Matter Experts to identify improvements and assess data integrations with ADP, Workday, SAP, and NICE.

Supported testing and deployment of builds within tenants, ensuring quality through unit testing.

Managed UKG Functional Team, troubleshooting issues and collaborating with integration teams on solutions.

Designed pay rules and organizational structures in UKG, aligning with client specifications.

Created data views for auditing and reporting, enhancing visibility across various business areas.

• Configured tenants for UKG Workforce Central and Dimensions for global clients.
• Executed auditing of client systems and configuration setups to ensure compliance.

Supported clients throughout project lifecycle, including workshops, UAT testing, and cutover support.

Documented award interpretations and summarized findings for client clarity.

Performed health checks on client systems to identify improvement areas.

Established strong relationships with clients and project stakeholders to enhance collaboration.

Prepared documentation for test cases, user training, and templates to facilitate onboarding.

• Completed all requirements for UKG Dimensions certification in a timely manner.

• Implementing new systems and products
• Training and configuring systems for new clients
• Testing on new upgrades and system improvements

• Managing a team of four Business support for all internal workers (50 employees)
• Implementing and documenting new business processes
• Implementing new systems and products
• Training on new systems and products
• Reporting
• Back up for events, administration, Marketing and IT Manage Human Resources and internal Work Safety procedures
• Manage NPS
• First point of contact for products such as Astute Payroll, MYOB, Bullhorn, Sense, Ebsta, Insight Squared, Seek
• Create Contracts, Policies and Procedures and Job Descriptions Induction of new internal employees
• Create and present presentations

• Training through webinars and onsite for clients in Australia and New Zealand
• Organising and presenting Workshops across Australia Training on payroll, invoicing, integrations and reporting
• Configuration of time keeping, Invoicing and repoting
• Account management for various clients
• Liasing with existing clients to resolve issues
• Support line back up Customer service through personal, phone and email contact with employees and managers
• Reporting System testing and improvements
• Create documentation and processes
• Working with Astute Payroll, MYOB, Xero, Jobadder, Bullhorn, Tencia
• Creating Statements of Work
• Managing and training grad students
• Implementing and training on new systems for clients in limited time
• Managing up to 40 clients at one time.

• Fortnightly payroll processing of 250 employees in two states
• Auditing leave and payments Working with internal auditors on an annual basis
• Terminations and Onboarding
• Commission payments and Offcycles
• State and Portable LSL, Personal Superannuation contribution payments, Payroll Tax and workcover
• PAYG Payment summaries and end of year reconciliations
• Customer service through personal, phone and email contact with employees and managers
• Journal postings and Reimbursements
• Reporting System testing and improvements
• Projects with SAP for process improvement and reporting
• Letters of offer and reference checks
• Interviewing prospect employees
• Policies and Procedures

• Weekly and Monthly payroll processing end to end Australia Wide 350 weekly employees and 600 monthly employees covering 15 EBA's
• Auditing leave and payments
• Terminations, Offcycles and New Starters
• State and Portable LSL, Personal Superannuation contribution payments, Payroll Tax and Bureau of Statistics reporting
• Customer service through personal, phone and email contact with employees and managers
• Award EBA interpreting working in conjunction with HR
• Basic report running
• Preparing EFT for banks and Journals for Finance.
• JDE System processing and training

• Maintaining SAP database for more than 10,000 employees
• Masterfile changes including personal details and status changes
• Auditing leave and payments
• Customer service through personal, phone and email contact with employees and managers
• Award interpreting for over 15 EBA's
• Superannuation and salary packing
• Implementation of SAP EFT project
• Creating manuals and documentation
• Higher duties managing other staff
• Leading a project that involved Payroll, Finance and HR.

• Specialist Payroll officer working with 200,000 employees on payroll being implemented on to SAP
• Masterfile changes including personal details and status changes
• Data entry for weekly pay such as pay adjustments and leave
• Customer service for pay and SAP queries
• SAP system and pay investigations
• Exposure to testing and data analysing.

• Running alternating fortnightly payrolls for a total of 24,000 employees.
• One of two team leaders of a team of 20 employees.
• Working in a whole team of 40 employees.
• Processing timesheet, leave, offcycles, prepayments, salary packaging and terminations
• Supporting help desk and customer service
• Training new employees and co workers
• Creating process and documentation for training