Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asa Heiskari

Summary

Dedicated and experienced customer service professional with over 6 years' experience in the administrative, hospitality, and customer service sectors. Eager to embrace new challenges and opportunities while delivering outstanding service and positively impacting both customer experiences and company success.


Overview

5
5
years of professional experience

Work History

ADMINISTRATIVE CLERK

PENINSULA PRIVATE HOSPITAL
09.2023 - Current

In my role as an administrative clerk at Peninsula Private Hospital, a proud member of the Ramsay Health family, I oversee the smooth flow of patient admissions and discharges. Prioritising patient record confidentiality, I foster effective communication among staff and contribute to Ramsay Health's commitment to delivering outstanding healthcare experiences with operational precision. Additionally, I've streamlined administrative processes through efficient filing and organizational systems and enhanced office productivity by managing calls, emails, and appointments for staff members.

CUSTOMER SERVICE CINEMA ATTENDANT

HOYTS
04.2023 - 09.2023

As a Cinema Crew member at Hoyts, responsibilities include providing top-notch customer service, selling tickets and concessions, guiding guests, maintaining cleanliness, operating equipment, promoting loyalty programs, ensuring safety, assisting with accessibility, managing cash and inventory, collaborating with the team, and enhancing the overall movie-going experience.

ADMINISTRATIVE OFFICER (SEASONAL)

WESTERNPORT FERRIES
11.2022 - 01.2023

In my role at Westernport Ferries, I am responsible for overseeing the day-to-day operations related to ferry ticket sales and administrative duties. My primary focus involves managing customer interactions, processing ticket transactions, and providing information about available options. Additionally, I handle incoming calls, addressing inquiries and providing assistance as needed. Another crucial aspect of my responsibilities is managing daily banking activities, ensuring accuracy and adherence to financial protocols. This multifaceted role requires attention to detail, effective communication, and a commitment to maintaining operational efficiency in both customer service and administrative functions.

SENIOR TEAM MEMBER

Grill'd Healthy Burgers
04.2019 - 10.2022

As a team member at Grill'd Healthy Burgers, the role involves actively contributing to the vibrant and customer-centric environment. Responsibilities include preparing high-quality, nutritious burgers and salads, adhering to Grill'd standards. Providing exceptional customer service is paramount, with a focus on taking orders, offering menu recommendations, and ensuring a positive dining experience. Team members collaborate seamlessly during busy periods, maintaining efficiency and delivering timely service. Attention to cleanliness and adherence to food safety guidelines are essential for upholding Grill'd's commitment to health. Overall, a Grill'd team member plays a crucial role in creating a welcoming atmosphere and delivering delicious, wholesome meals to customers.

Education

BACHELOR OF NURSING

Monash University
11.2026

VCE Certificate -

MORNINGTON SECONDARY COLLEGE
12.2021

Skills

  • Medical Terminology
  • Phone etiquette
  • Microsoft Programs
  • Cultural Sensitivity
  • Medical Software

Timeline

ADMINISTRATIVE CLERK

PENINSULA PRIVATE HOSPITAL
09.2023 - Current

CUSTOMER SERVICE CINEMA ATTENDANT

HOYTS
04.2023 - 09.2023

ADMINISTRATIVE OFFICER (SEASONAL)

WESTERNPORT FERRIES
11.2022 - 01.2023

SENIOR TEAM MEMBER

Grill'd Healthy Burgers
04.2019 - 10.2022

BACHELOR OF NURSING

Monash University

VCE Certificate -

MORNINGTON SECONDARY COLLEGE
Asa Heiskari