Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Anza Tariq

Wellard,WA

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

13
13
years of professional experience

Work History

Assistant Customer Manager

Woolworths Group
02.2024 - Current
  • Exceeded goals through effective task prioritization and great work ethic.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Team Leader

Woolworths
07.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.

Accounts Assistant/Customer Service Cashier

Woolworths
03.2018 - 06.2021
  • Organized data into multiple spreadsheets to streamline data.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.

Service Cashier/Superviser

Wolworths
07.2012 - 02.2018
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of all service functions.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Used POS system to enter orders, process payments and issue receipts.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.

Education

Year 12

Canning College
01.2012

Skills

  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Customer rapport
  • Sales strategies
  • Customer relationship management (CRM)
  • Strategic planning
  • Policy enforcement
  • Orientation and training

Additional Information

Been Australian Citizen since 2016

Timeline

Assistant Customer Manager

Woolworths Group
02.2024 - Current

Team Leader

Woolworths
07.2021 - Current

Accounts Assistant/Customer Service Cashier

Woolworths
03.2018 - 06.2021

Service Cashier/Superviser

Wolworths
07.2012 - 02.2018

Year 12

Canning College

Similar Profiles

CREATE PROFILE
Anza Tariq