Asad Rehman
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Concierge Supervisor
MSS
04.2023 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Continuously monitored market trends to identify potential opportunities for enhancing hotel offerings or updating existing services based on demand shifts and preferences among clientele.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Mentored junior staff members to enhance their customer service skills and professional development.
Support Services Supervisor
Nexar Group
04.2021 - 04.2023
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Created an open feedback loop with both internal colleagues and external customers to continuously improve processes based on their input.
- Enhanced customer satisfaction by consistently providing prompt, accurate, and thorough assistance in resolving issues.
- Developed comprehensive training materials to aid in the onboarding process for new employees.
- Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary.
Work Force Supervisor
Nexar Group
03.2020 - 04.2021
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Provided support by delivering recruitment and placement services to management and employees.
- Collaborated closely with Human Resources on recruitment strategies to attract top talent and reduce time-to-hire rates.
- Developed tailored training programs to address skill gaps and drive continuous improvement in staff capabilities.
Education
Certificate II - Security Operations
Crown College
Melbourne, VIC08.2019
Bachelors of Business (Accounting) - Accounting And Business Management
Cambridge International College
Melbourne, VIC11.2018
ACCA - Accounting
Institute Of Business And Finance
Lahore07.2015
Higher Diploma in Accounting (HDA) - Accounting
Institute Of Business And Finance
Lahore07.2012
Foundation in Accountancy - Accounting
Institute Of Business And Finance
Lahore01.2011
Skills
- Exceptional communication
- Guest Relations
- Task Delegation
- Personal Assistance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Problem-solving abilities
- Decision-Making
- Goal Setting
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Concierge Supervisor
MSS
04.2023 - Current
Support Services Supervisor
Nexar Group
04.2021 - 04.2023
Work Force Supervisor
Nexar Group
03.2020 - 04.2021
Certificate II - Security Operations
Crown College
Bachelors of Business (Accounting) - Accounting And Business Management
Cambridge International College
ACCA - Accounting
Institute Of Business And Finance
Higher Diploma in Accounting (HDA) - Accounting
Institute Of Business And Finance
Foundation in Accountancy - Accounting
Institute Of Business And Finance
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