Asalya Issa
Sydney,NSW
Summary
I'm a super happy and bubbly person, and I bring that positive energy into everything I do, especially in customer service. My work history shows how dedicated and adaptable I am in different roles, and my cheerful nature always leaves a good impression. Also, I'm currently studying community services because I truly care about spreading joy and making a positive impact on others.
Driven by a passion for customer service and a knack for creating efficient, welcoming environments, I've honed critical thinking and active listening skills across roles at Caltex Petroleum and Woolworths. Excelling in fast-paced settings, I've significantly enhanced customer satisfaction and team productivity, showcasing proficiency in cash handling and a customer-focused approach.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Cashier
Caltex Petrol Station
02.2024 - 06.2024
- At Caltex Petroleum, I thrive as a Cashier, handling transactions with efficiency and a friendly demeanor. I excel in providing excellent customer service, processing payments accurately, and maintaining a welcoming atmosphere for all patrons. My attention to detail and dedication to customer satisfaction ensure a smooth and pleasant experience for every visitor at Caltex Petroleum.Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Supervisor
Mafi Melto Pizzaria
07.2022 - 01.2024
- At Mafi Metlo Pizzaria, I take charge as a Supervisor, overseeing operations with a keen eye for detail and a knack for leadership. From managing staff to ensuring top-notch customer service, I am dedicated to maintaining a smooth and efficient workflow. My role involves coordinating tasks, resolving issues, and upholding quality standards to create a positive and thriving environment for both customers and team members at Mafi Metlo Pizzaria.
- At Mafi Metlo Pizzaria, I step up as the Supervisor, leading the team with precision and a flair for management. From guiding staff to delivering exceptional service, I prioritize a seamless workflow. My responsibilities include task coordination, issue resolution, and upholding quality standards, fostering a welcoming atmosphere for customers and team members alike at Mafi Metlo Pizzaria.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Fashion Stylist/Customer Service Representative
Industrie Clothing
05.2022 - 01.2023
- At Inudtrie Clothing, I shine as a Fashion Stylist and Customer Service Representative, blending my passion for style with exceptional customer care. I curate trendy looks, offer personalized styling advice, and ensure each customer enjoys a seamless shopping experience. My role extends beyond fashion expertise; I excel in providing top-notch service, making every visit to Inudtrie Clothing memorable and satisfying for our valued customers.
- Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as colour theory principles.
- At Inudtrie Clothing, I'm all about bringing style and top-notch service together as a Fashion Stylist and Customer Service Representative. I love crafting trendy looks, offering personalized styling advice, and ensuring every customer has a fantastic shopping experience. My passion for fashion shines through as I assist customers and provide exceptional service, making their time at Inudtrie Clothing both stylish and enjoyable.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as colour theory principles.
Customer Service Representative
Woolworths
04.2021 - 04.2022
- As a Customer Service Representative at Woolworths, I am the friendly face of the store, assisting customers with their inquiries, providing exceptional service, and ensuring a positive shopping experience. Additionally, I play a vital role in maintaining a well-stocked and organized store by efficiently stocking shelves, rotating products, and ensuring products are displayed attractively. My attention to detail and customer-focused approach create a welcoming and efficient shopping environment for all customers at Woolworths.
- In my role at Woolworths, I excel as a Customer Service Representative, being the welcoming face of the store, assisting customers with care, and ensuring a delightful shopping experience. Alongside this, I efficiently manage stock duties, ensuring shelves are well-stocked, products are rotated, and displays are appealing. My keen eye for detail and dedication to customer satisfaction contribute to a positive shopping environment at Woolworths
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Arts - Coumminty Services
Alffie
Bankstown, NSW11.2024
High School Diploma -
Bass High School
Bass Hill, NSW06.2022
Skills
- Teamwork and collaboration to ensure seamless customer service operations
- Critical Thinking
- Positive attitude and friendly demeanour to create a welcoming atmosphere
- Ability to remain calm and professional in challenging situations
- Active listening to understand and address customer needs
- Customer Service
- Attention to detail to avoid errors
- Efficiency in fast-paced environments
- Customer-focused approach
- Good problem-solving skills
- Proficiency in operating cash registers and handling money
- Strong communication skills for effective customer interaction
Timeline
Cashier
Caltex Petrol Station
02.2024 - 06.2024
Supervisor
Mafi Melto Pizzaria
07.2022 - 01.2024
Fashion Stylist/Customer Service Representative
Industrie Clothing
05.2022 - 01.2023
Customer Service Representative
Woolworths
04.2021 - 04.2022
Associate of Arts - Coumminty Services
Alffie
High School Diploma -
Bass High School
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