Asbah Hussnain
Blacktown,NSW
Summary
Motivated CRM and sales operations professional with a track record of optimizing processes and driving revenue growth through effective customer relationship management. Dedicated to leveraging technology and analytics to enhance sales performance and streamline operations. I can leverage my expertise to drive continuous improvement and deliver exceptional results for the organization. I have done my bachelors in IT (Information Technology) from PMAS Arid Agriculture University Rawalpindi Pakistan. During my educational career I got significant experience in programming, databases, networking, cybersecurity, and systems analysis. I am adaptive, friendly in nature, intellectual, and can analyze each situation logically and provide easy solutions to complex problems. My ethics include taking all opportunities that would consider my growth with excellent initiative in my future career, my personal and organizational growth.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
CRM Executive
Eighteen by Ora Developers Pakistan
01.2022 - 09.2023
- Develop and maintain strong relationships with 300+ customers through regular communication, addressing inquiries, and providing assistance as needed.
- Successfully managed portfolio of 3.4 billion PKR.
- Monitor overdue accounts, initiate collection efforts, and follow up with customers to secure payments
- Communicate with customers to negotiate payment terms, settlements, and repayment plans.
- Continuously evaluate and refine CRM strategies and processes to drive ongoing improvements and maximize ROI.
- Prepared detailed reports outlining progress towards meeting organizational objectives related to customer satisfaction.
Customer Relations and Sales Executive
Agency 21 international- Head Office Islamabad
07.2021 - 01.2022
- Maintaining and managing relationships with clients, understanding their needs, preferences, and budget constraints
- Remain knowledgeable about products offered and discuss available options
- Active listening, empathy, and effective communication skills to build productive trust relationships with clients
- Arranging property viewings, negotiating deals, and assisting with paperwork and legalities
- Forecasting of appreciations and depreciation in long term investments
- Generated reports to summarize sales performance metrics and present findings to management team.
Sales Executive
Zameen.com-Islamabad Pakistan
10.2020 - 07.2021
- Demonstrated ability to successfully sell over 100 projects across the country.
- Implemented innovative strategies to enhance the team's sales performance
- Maintain relationships with existing clients.
- Maximized productivity by consistently meeting and exceeding KPI goals.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Attended industry events to build relationships with key contacts in the field.
Sales Officer (Part Time)
Comfy Tickets-Rawalpindi
07.2019 - 07.2020
- Engaged with customers via phone, email, chat, and online platforms to assess their specific travel requirements.
- Providing customized recommendations and guidance for clients seeking flights from London to the Caribbean that align with their specific preferences
- Developed expertise in understanding airline routes, schedules, fares, and booking policies
- Ensure knowledge of current promotions, discounts, and special deals to drive ticket sales and optimize revenue.
- Providing excellent customer service by addressing inquiries, resolving issues, and handling complaints related to flight bookings, cancellations, refunds, and itinerary changes
- Demonstrated proficiency in utilizing online booking platforms, airline reservation systems, and other software tools for seamless management of booking transactions, customer profiles, and sales performance tracking.
Student Counselor (Part Time)
SI-UK Pakistan
02.2018 - 12.2018
- Academic counseling
- Documentation and record keeping
- Conflict resolution
- Reports preparation and submission
Education
Bachelor of Science in Information Technology -
PMAS Arid Agriculture University
01.2020
Skills
- Customer Relationship Management
- Technical Proficiency
- Programming Languages (CSS, HTML, JAVA)
- Customer Retention Strategies
- Customer Support
- Customer Portfolio Management
- Account Management
Timeline
CRM Executive
Eighteen by Ora Developers Pakistan
01.2022 - 09.2023
Customer Relations and Sales Executive
Agency 21 international- Head Office Islamabad
07.2021 - 01.2022
Sales Executive
Zameen.com-Islamabad Pakistan
10.2020 - 07.2021
Sales Officer (Part Time)
Comfy Tickets-Rawalpindi
07.2019 - 07.2020
Student Counselor (Part Time)
SI-UK Pakistan
02.2018 - 12.2018
Bachelor of Science in Information Technology -
PMAS Arid Agriculture University
Certification
- Certificate of Achievement Basic English, Kings College
- Certificate of Achievement Study UK for Agents and counselors
Personal Information
Relocation: Anywhere
Awards
- Ehsaas scholarship holder, 01/01/18, I won Ehsaas scholarship award in my bachelors degree programme