ASBIN NEPALI
IT SUPPORT
Broadmeadows
Summary
Dynamic IT Support Specialist with expertise in troubleshooting, system maintenance, and user support. Demonstrates a proven track record of delivering efficient solutions and exceptional customer service in fast-paced environments. Skilled in managing hardware and software issues, optimizing system performance, and ensuring seamless IT operations. Dedicated to leveraging technical expertise and problem-solving skills to effectively support organizational IT needs.
Overview
3
3
years of professional experience
2049
2049
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT SUPPORT SPECIALIST
Freelance / Self Employed
01.2023 - Current
- Provided first-level support for IT issues, resolving 80% of incidents on first contact.
- Configured and maintained desktop and mobile devices for end-users.
- Assisted in the setup and maintenance of network infrastructure.
- Created and updated user accounts and permissions in Active Directory.
- Trained employees on the use of IT systems and applications.
- Collaborated with IT teams to implement new technologies and upgrades.
- Maintained inventory of IT assets and ensured proper utilization.
- Monitored and reported on system performance and security issues.
- Assisted in the planning and execution of IT projects and initiatives.
WEB DEVELOPER
Summer Tech Live
Melbourne, Victoria
11.2023 - 02.2024
- Developed and maintained responsive websites using CSS, JavaScript, PHP, and the Statamic CMS platform.
- Customized Statamic templates and components to deliver tailored content management solutions.
- Collaborated with clients to gather requirements and transform business needs into intuitive web interfaces.
- Conducted thorough testing and debugging to ensure cross-browser compatibility and stable performance.
- Maintained version control using Git and GitHub, enabling seamless collaboration and efficient code management.
PROJECT & TECHNICAL SUPPORT LEAD - FINAL YEAR PROJECT
Holmesglen Institute
Melbourne, Victoria
08.2024 - 12.2024
- Led a team of four in developing a responsive website focused on user support.
- Coordinated system setup, troubleshooting, and quality assurance tasks.
- Streamlined communication and technical workflows using Click Up.
- Implemented comprehensive troubleshooting protocols, leading to a reduction in incident response time by 40%, which improved user satisfaction ratings from 70% to over 90%.
- Analyzed project data to identify areas of improvement, reducing errors by 85%.
- Created and maintained a project timeline, keeping the team on schedule and under budget.
PHOTOGRAPHER
Freelance
Melbourne, Victoria
01.2022 - Current
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Edited, toned, captioned, and uploaded photographs for publication.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Developed strong relationships with clients through clear communication and professionalism.
SALESPERSON
Magic Memories
Melbourne, Victoria
02.2022 - 11.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
PCA
Brotherhood of St Laurence
08.2024 - Current
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
COOK
Abbotsyard
12.2022 - 02.2025
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
KITCHEN STEWARD
Challenger
01.2022 - 11.2023
- Participated in routine inventories of kitchen equipment to guarantee adequate availability for daily operations.
- Performed regular deep-cleaning tasks on appliances, utensils, and work surfaces, prolonging their lifespan.
Education
BACHELOR OF INFORMATION SYSTEMS - INFORMATION SYSTEMS
Holmesglen Institute
Chadstone, VIC02.2025
It Support
COUSERA
04.2001 - Current
Skills
- TECHNICAL SUPPORT
- TROUBLESHOOTING
- CUSTOMER SERVICE
- INSTALLATION
- NETWORK MANAGEMENT
- REMOTE SUPPORT
- TCP/IP
- NETWORK SECURITY
- VIRTUAL MACHINES
- ACTIVE DIRECTORY
- SYSTEMS MANAGEMENT
- DATA PROTECTION
- RECOVERY
Certification
GOOGLE IT SUPPORT, ongoing
Timeline
PCA
Brotherhood of St Laurence
08.2024 - Current
PROJECT & TECHNICAL SUPPORT LEAD - FINAL YEAR PROJECT
Holmesglen Institute
08.2024 - 12.2024
WEB DEVELOPER
Summer Tech Live
11.2023 - 02.2024
IT SUPPORT SPECIALIST
Freelance / Self Employed
01.2023 - Current
COOK
Abbotsyard
12.2022 - 02.2025
SALESPERSON
Magic Memories
02.2022 - 11.2022
PHOTOGRAPHER
Freelance
01.2022 - Current
KITCHEN STEWARD
Challenger
01.2022 - 11.2023
It Support
COUSERA
04.2001 - Current
BACHELOR OF INFORMATION SYSTEMS - INFORMATION SYSTEMS
Holmesglen Institute
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