Madeleine Peck
North Balgowlah,New South Wales
Summary
I am a dedicated and customer-focused individual with a strong passion for delivering exceptional customer service and ensuring a positive experience for all. With experience across diverse roles, I am highly adaptable, quick to learn, and committed to achieving excellence in every task I undertake. Seeking new opportunities, I am driven to develop my skills in any workplace setting, and contribute to team success.
Overview
5
5
years of professional experience
Work History
Dental Assistant & Receptionist
The Friendly Dentist
Manly, NSW
06.2025 - Current
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Managed patient records using electronic health record systems for improved accuracy.
- Prepared treatment rooms by sterilising instruments and setting up equipment.
- Scheduled appointments and coordinated patient flow for efficient office operations.
- Communicated effectively with patients to address concerns and ensure comfort.
- Maintained inventory of dental supplies and placed orders as needed for continuity.
Events Marshal
Anchor Security
Sydney, NSW
03.2022 - Current
- Executed comprehensive crowd management and customer service strategies during high-capacity events, ensuring the safety of over 15,000 attendees.
- Patrolled assigned areas to deter criminal activity and unauthorised access.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement.
- Assisted in training new security personnel on protocols and procedures.
- Delivered exceptional customer service by addressing inquiries and resolving issues for more than 100 guests at a corporate event at the NRL State of Origin in 2024.
Retail Assistant
Suzie Q
Manly, NSW
03.2025 - 04.2025
- Assisted customers in selecting swimwear and accessories, providing personalised recommendations to ensure a perfect fit and style.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed sales transactions, inventory, and store displays, contributing to a visually appealing and well-organised shopping environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Swim Instructor & Customer Care
Carlile Swim School
Freshwater, NSW
06.2023 - 01.2024
- Developed and executed a comprehensive swimming curriculum for children ages 4-10, focusing on water safety, technique, and confidence-building.
- Reported incidents, and prepared detailed documentation for management review.
- Developed lesson plans tailored to individual student needs and abilities.
- Engaged with parents to discuss student development and goals.
- Provided customer service by assisting parents, addressing inquiries, and ensuring a positive experience for both students and their families.
- Resolved customer service issues related to registration processes.
- Ensuring facilities are kept to a high standard by performing routine cleaning and sanitation of restrooms, offices, and common areas to ensure a safe and welcoming environment.
Product Assembler – Children’s Teepees
Slumber Club
Sydney, NSW
01.2021 - 04.2022
- Assisted in the setup and breakdown of themed teepee tents for children's slumber parties, enhancing event aesthetics, and ensuring a seamless experience for clients.
- Assembled mattress components following safety and quality standards.
- Collaborated with team members to meet daily production goals.
- Maintained a clean and organised work area for safety and efficiency.
Education
High School Diploma -
Killarney Heights High School
Killarney Heights, NSW10-2024
-
Ravenswood School For Girls
Gordon, NSW-
RSA Certified
01-2025
-
CPR Certified
01-2024
-
Swim AustraliaTM Teacher Course
01-2024
-
Working With Children Check
01-2024
-
Sports Integrity Certificate
01-2024
-
Certificate II in Cookery
01-2024
Skills
- Customer service
- Effective communication
- Event management
- Conflict resolution and de-escalation
- Team collaboration
- Time management
- Attention to detail
- Safety protocols
- Task prioritisation
References
References available upon request.
Timeline
Dental Assistant & Receptionist
The Friendly Dentist
06.2025 - Current
Retail Assistant
Suzie Q
03.2025 - 04.2025
Swim Instructor & Customer Care
Carlile Swim School
06.2023 - 01.2024
Events Marshal
Anchor Security
03.2022 - Current
Product Assembler – Children’s Teepees
Slumber Club
01.2021 - 04.2022
High School Diploma -
Killarney Heights High School
-
Ravenswood School For Girls
-
RSA Certified
-
CPR Certified
-
Swim AustraliaTM Teacher Course
-
Working With Children Check
-
Sports Integrity Certificate
-
Certificate II in Cookery
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