ASE SEIDI
Melbourne,Australia
Summary
Customer-focused banking and financial services professional with over 15 years of experience delivering exceptional customer service, building trusted relationships, and guiding customers through financial solutions. Extensive experience in banking, compliance, customer support, and stakeholder management with a proven ability to manage high volumes of enquiries, maintain compliance, and deliver outstanding customer outcomes in fast-paced environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Field Visual Merchandiser (Contract)
Various National Retail Brands
Melbourne, Australia
2025.01 - Current
- Manage merchandising projects across multiple premium retail brands throughout Melbourne while working independently and meeting strict deadlines.
- Build strong relationships with store managers and stakeholders to achieve business objectives and improve customer experience.
- Priorities workloads across multiple locations while maintaining exceptional attention to detail.
- Identify opportunities to improve store presentation, operational efficiency, and customer experience.
- Deliver detailed reporting and communicate effectively with internal teams following each store visit.
- Adapt quickly to changing priorities while consistently delivering high-quality outcomes.
Customer Service Specialist
Suncorp Bank
, Australia
2016.01 - 2025.01
- Delivered exceptional customer service to new and existing customers across phone, email, and face-to-face channels, ensuring every interaction was professional, efficient, and solution solution-focused.
- Managed customer enquiries from initial contact through to resolution, taking ownership of each case, and providing regular follow-up to ensure a positive customer experience.
- Managed customer enquiries from initial contact through resolution, taking ownership of each case and providing follow-up to enhance customer experience.
- Guided customers through a range of banking products and services, explaining processes clearly and helping them make informed financial decisions.
- Collaborated with lending specialists and internal teams to guide customers through loan applications and financial service requests, ensuring clarity and support.
- Conducted identity verification and due diligence checks in accordance with compliance and risk management procedures.
- Identified customer needs and resolved issues efficiently, leading to consistently positive customer outcomes.
- Frequently acted as the senior team member in the manager's absence, supporting daily operations, mentoring colleagues, and maintaining high service standards.
- Recognized for building customer trust, delivering outstanding service, and contributing to a customer-first culture
Compliance Officer & Customer Service Consultant
Stone Gate Wealth Solutions
, Australia
2014.01 - 2016.01
- Provided expert customer service via phone and email, addressing financial service enquiries and account-related requests to enhance client satisfaction.
- Reviewed financial documentation for accuracy, completeness, and regulatory compliance.
- Maintained confidential client records while handling sensitive financial information with discretion.
- Delivered professional customer service via phone and email, assisting clients with financial service enquiries and account-related requests.
- Liaised with advisers, clients, and internal stakeholders to ensure efficient processing of applications and documentation.
- Coordinated with advisers, clients, and internal stakeholders to streamline processing of applications and documentation.
- Identified and resolved documentation issues proactively, reducing delays and enhancing customer experience.
- Managed multiple competing priorities while maintaining a high level of professionalism and accuracy.
Education
Victorian Certificate of Education (VCE) -
Skills
- Project management
- Customer Onboarding
- Compliance & Due Diligence
- Application Processing
- Operational efficiency
- CRM Systems
- Documentation
- Customer service
- Phone & Email Support
- Banking & Financial Services
- Sales optimization
- Relationship Management
- Stakeholder Management
- Time Management
- Attention to detail
- Effective communication
- Team collaboration
- Problem Solving
- Microsoft Office
- CRM
- Compliance adherence
- Product assortment planning
- Stock optimization
- Creative display solutions
- Store layout planning
- Store lighting design
- Project coordination
- Order management
- Order management
- Sales optimization
- Customer service
Certification
- Full Australian Driver Licence
- National Police Check
- Working With Children Check
Timeline
Field Visual Merchandiser (Contract)
Various National Retail Brands
2025.01 - Current
Customer Service Specialist
Suncorp Bank
2016.01 - 2025.01
Compliance Officer & Customer Service Consultant
Stone Gate Wealth Solutions
2014.01 - 2016.01