Aseel Alsharif
School Assistant
Dickson,ACT
Summary
Experienced Retail Banking Professional with over 6 years of comprehensive expertise in various roles within the banking industry. Commenced career as a teller, gaining valuable hands-on experience in retail banking operations for a year. Progressed to Customer Service, providing exceptional service and support to diverse clientele for 5 years. After moving to Australia, I worked as a Medical Centre Receptionist, followed by a role as a Full-Time School Assistant, which sparked my interest in transitioning into teaching career.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
School Assistant
Lyneham High School
1 2024 - Current
- Greet and assist students, parents, staff, and visitors in a professional and welcoming manner.
- Answer phone calls, respond to inquiries, and direct calls or visitors to the appropriate person or department.
- Assist students with various needs, including attendance tracking, issuing late passes, and providing information about school activities and procedures.
- Serve as a central point of communication within the school, ensuring that important messages and information are relayed to the appropriate parties in a timely manner.
- Monitor and manage office supplies, ensuring that the front office is well-stocked and organized and place orders for additional supplies as needed.
- Provide basic first aid to students or visitors when necessary and report incidents to the appropriate authorities.
- Process and receipt voluntary contributions, school fees, and other payments made by parents and students and maintain accurate financial records and ensure all transactions are handled securely and efficiently.
Medical Receptionist
Belconnen Medical Centre
03.2023 - 11.2023
- Patient Check-In and Registration by collecting patient information, verifying identification, and registering new patients into the system
- Update and maintain patient records, by ensuring all information is accurate and up to date
- This includes verifying insurance information, medical history, and contact details
- Manage appointment schedules for healthcare providers
- Schedule appointments, reschedule as needed, and confirm upcoming appointments with patients via phone or email
- Collect co-pays, deductibles, and outstanding balances from patients
- Safeguarding all medical records, by ensuring that patient information is secure and not disclosed to unauthorized individuals.
Product Development Analyst and Project Manager
Jordan Kuwait Bank
11.2021 - 11.2022
- Analyze market trends and customer needs to develop new retail banking products and services
- Collaborate with cross-functional teams, including marketing and sales, to create product launch plans and execute go-to-market strategies
- Manage product lifecycle, from ideation to launch to post-launch analysis and optimization
- Conduct competitor analysis to stay up to date on industry trends and identify opportunities for growth
- Successfully launched and refined several retail banking products, including loans, accounts, and cashback rewards program
- Worked with development team to define and implement customer change requests to enhance product functionality
- Devised data visualization dashboards to make complex data more accessible to stakeholders
- Created and distributed surveys for data collection and analysis
- Collected and analyzed data from a variety of sources to create detailed market research reports for top-level decision-makers
- Developed and maintained strategic planning and communicating with retail management and concerned department
- Nominated by the head of retail to develop and maintain communication strategies for relevant departments.
Accounting and Marketing Assistant
AL Bashir Integrated for Farming
04.2016 - 11.2022
- Helped establish accounting system and controls
- Audited sales receipts to ensure proper alignment with regulations and matching them with entered data
- Used accounting software to prepare weekly and monthly financial reports
- Applied proper codes to invoices, files, and receipts to keep records organized and easily reachable
- Created and managed social media content of the company's products 'Dairy Alla' for marketing purposes.
Customer Service Representative
Jordan Kuwait Bank
12.2015 - 11.2021
- Assisted customers with a wide range of banking services, including account opening, loan applications, and online banking
- Provided exceptional customer service and resolved customer complaints and issues in a timely and efficient manner
- Maintained a deep understanding of bank products and services to provide accurate information to customers
- Consistently exceeded performance goals, including customer satisfaction and sales targets
- Trained new personnel regarding company operations, policies, and services
- Updated account information to maintain customer records
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Promoted available products and services to customers during service and account management.
Teller
Jordan Kuwait Bank
12.2015 - 12.2016
- Processed deposits, withdrawals, and other banking transactions for customers
- Balanced cash drawers and reconciled end-of-day transactions
- Demonstrated excellent attention to detail and accuracy in all transactions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Disbursed cash and checks accurately while maintaining the security of cash drawers
- Assisted with the training of new tellers on policies and procedures
- Monitored and verified suspicious activity on customer accounts
- Cross-sold credit cards, loans, and other bank products.
Education
Bachelor of Science - Financial and Banking Sciences
University of Petra
Amman, Jordan 05.2011 - 05.2015
Skills
Provide cardiopulmonary resuscitation
Provide basic emergency life support
Provide First Aid
Vocalist
Oud player
Interpretation Arabic-English
Languages
Arabic
Native or Bilingual
English
Full Professional
References
- Suhail Salman, Head of Retail, Jordan Kuwait Bank, Amman, Jordan.
https://www.linkedin.com/in/suhailsalman/
- Lina Aljaradat, District Manager, Jordan Kuwait Bank, Amman, Jordan.
https://www.linkedin.com/in/lina-aljaradat-msc-a03569178/
- Heba Twerqi, Cards and Product Development Analyst, Jordan Kuwait Bank, Amman, Jordan.
https://www.linkedin.com/in/heba-twerqi-71065295/
- CRS for Refugees, Canberra, Australia.
info@canberrarefugee.org.au
- Australia Wide First Aid, Canberra, Australia.
certificates@australiawidefirstaid.com.au
- Jane Herring, Business Manager, Lyneham High School, Canberra, Australia.
Jane.Herring@ed.act.edu.au
Timeline
Medical Receptionist
Belconnen Medical Centre
03.2023 - 11.2023
Product Development Analyst and Project Manager
Jordan Kuwait Bank
11.2021 - 11.2022
Accounting and Marketing Assistant
AL Bashir Integrated for Farming
04.2016 - 11.2022
Customer Service Representative
Jordan Kuwait Bank
12.2015 - 11.2021
Teller
Jordan Kuwait Bank
12.2015 - 12.2016
Bachelor of Science - Financial and Banking Sciences
University of Petra
05.2011 - 05.2015
School Assistant
Lyneham High School
1 2024 - Current
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