Aseela Hassen
Melbourne,VIC
Summary
Flexible and dedicated administration officer with strong organizational, communication, and problem-solving skills. Proficient in records maintenance and schedule management, with a proven ability to delegate tasks effectively to enhance team performance. Consistently punctual and committed to achieving success in all responsibilities.
Overview
9
9
years of professional experience
Work History
Medical Administration Officer
Western Health
Footscray, VIC
01.2024 - 01.2025
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Receptionist
Baker Heart and Diabetes Institute
Prahran, VIC
02.2023 - 12.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Customer Service Supervisor
Coles Supermarkets
Yarraville , VIC
10.2015 - 04.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Accurately entering employee information into the computerized roster system.
Education
Certificate 4 in Business Administration Medical -
Monash University
Clayton04-2020
Certificate 3 in Aviation (Cabin Crew) - Aviation
William Angliss Intitute
Melbourne10-2017
High School Diploma -
Altaqwa College
Truganina 11-2016
Skills
- Customer service excellence
- First aid certification
- High-volume call management
- Data entry proficiency
- Microsoft Office applications
- Medical systems expertise
- Rapid learning ability
- Work coordination
- Strategic planning
- Community engagement
- Reporting and documentation
Timeline
Medical Administration Officer
Western Health
01.2024 - 01.2025
Medical Receptionist
Baker Heart and Diabetes Institute
02.2023 - 12.2024
Customer Service Supervisor
Coles Supermarkets
10.2015 - 04.2023
Certificate 4 in Business Administration Medical -
Monash University
Certificate 3 in Aviation (Cabin Crew) - Aviation
William Angliss Intitute
High School Diploma -
Altaqwa College
Similar Profiles
Alicia TaylorAlicia Taylor
Registered Nurse, Medical-Surgical Unit at Western HealthRegistered Nurse, Medical-Surgical Unit at Western Health
Travis SimmondsTravis Simmonds
Medical Support Assistant at Western HealthMedical Support Assistant at Western Health
N'KEAL CAMPBELLN'KEAL CAMPBELL
Custodial Nursing at Western HealthCustodial Nursing at Western Health
KARISHMA PHERWANIKARISHMA PHERWANI
Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)
Ashina SethiAshina Sethi
Senior Test Analyst at United EnergySenior Test Analyst at United Energy