Digital Service Team Member
Asef Hassans Amiz
Hungry Jacks
Battery Point,TAS
3
Languages
1
Certification
4
Years of experience
Hands-on ICT technical support professional with a Master of Information Technology and Systems specialising in Cyber Security and practical experience troubleshooting hardware, network equipment, endpoints and operational technology in on-site environments. Experienced in attending technical locations, diagnosing hardware and connectivity problems, configuring equipment, performing physical equipment and cabling work, following established procedures, documenting technical conditions and escalating issues when further technical direction is required. At Hobart International Airport, worked across multiple terminal locations with routers, switches, fibre-connected infrastructure, computers, CCTV and workplace technology, supporting operational services through structured troubleshooting and technical investigation. Strong customer-service and communication skills, with a methodical and safety-conscious approach to technical work. Holds a full Tasmanian Driver’s Licence and is willing to travel frequently and work outside standard business hours as required.
Work History
Digital Service Store Team Member
1 Year 11 Months- Provide frontline technical and customer support in a high-volume operational environment.
- Troubleshoot POS, EFTPOS and online-order technology issues using documented procedures and established escalation processes.
- Investigate technology faults, apply approved troubleshooting steps and escalate issues outside authorised scope.
- Communicate factual technical information clearly to customers and colleagues while managing competing priorities.
- Work across departments to coordinate practical solutions and minimise disruption to store operations.
- Maintain accuracy and service quality while working under time-sensitive conditions.
Front of House Crew Member
3 Years 8 Months- Provide customer service and operational support in a high-volume environment requiring accuracy, teamwork and reliable service.
- Assist with POS and register technology issues using documented procedures and escalation processes.
- Investigate connectivity and system issues and escalate problems when required.
- Communicate professionally with customers and colleagues while managing competing priorities during busy periods.
- Work effectively during early morning, evening and other busy operational periods.
ICT Help Desk Support (Internship)
4 Months- Provided hands-on ICT support within a busy operational airport environment, attending technical locations across multiple terminals to investigate and resolve equipment, connectivity and infrastructure issues.
- Monitored, configured and troubleshot routers and switches located across airport terminals, physically inspecting network equipment and associated connections.
- Worked with network equipment connected through optical-fibre infrastructure and assisted with investigation of fibre-connected links and device connectivity.
- Performed physical network patching, RJ45/cabling replacement and connectivity testing.
- Assisted with Fortinet switching configuration and troubleshooting using command-line access through Tera Term.
- Diagnosed and troubleshot computers, laptops, monitors, printers, digital signage, Raspberry Pi devices, CCTV and other workplace technology.
- Supported endpoint configuration and deployment activities, including Amadeus support computers and associated equipment.
- Used structured troubleshooting and technical investigation to isolate hardware, software, connectivity and configuration faults and determine appropriate resolution or escalation pathways.
- Worked with Windows Server, Active Directory, Group Policy, Microsoft Entra ID and Microsoft 365 as part of infrastructure and systems support.
- Used Jira and Confluence to record incidents, technical findings, troubleshooting activities and support information.
- Assisted with infrastructure and asset audits, recording equipment information and identifying issues requiring follow-up.
- Conducted site-based technical investigations for CCTV and network infrastructure, recording field observations, GPS coordinates, equipment information and coverage findings.
- Provided technical guidance to colleagues and maintained clear communication with ICT staff and other stakeholders during technical investigations.
ICT Service Desk Support (Internship)
4 Months- Provided hands-on technical support for workplace systems, computers, connectivity, business applications and user access.
- Troubleshot hardware, software, connectivity and account-access issues affecting staff and day-to-day operations.
- Supported Microsoft 365, SharePoint, email, cloud storage and business applications.
- Monitored system availability, application logs, storage capacity and SSL/TLS services.
- Maintained Active Directory and local user accounts, permissions and shared-folder access.
- Supported IIS and Apache web services and investigated technical issues affecting business systems.
- Maintained technical documentation covering configurations, troubleshooting procedures, issues and support recommendations.
- Developed and maintained automated backup routines and verified restoration processes to support operational continuity.
- Conducted vulnerability assessments using WPScan and Nessus and documented findings and recommendations.
- Worked directly with stakeholders to clarify technical requirements, provide support and communicate issue resolution.
- Worked independently on assigned tasks while responding to changing priorities and providing regular updates.
Education
Master of Information Technology and Systems
- Roll of Excellence Award (Top 10%)
- GPA: 6.31 / 7.00
Bachelor of Science - Computer Science
- VC’s List Award (4.0 GPA in two consecutive semesters)
- GPA: 3.44 / 4.00
ICT Professional Year Program
Australian Computer Society accredited program.
CompTIA Network+
Currently Studying
CompTIA Security+
Currently Studying
CompTIA CySa+
Currently Studying
CompTIA SecAI+
Currently Studying
Skills
Field Service & Hardware Support
On-Site Technical Support
Hardware Troubleshooting & Fault Isolation
Equipment Inspection & Configuration
Computer
Laptop & Peripheral Support
Network Equipment Support
Physical Cabling & Patching
RJ45 & Fibre Infrastructure
Equipment Deployment & Setup
Technical Diagnostics & Verification
Asset Auditing & Equipment Records
Technical Operations
Structured Troubleshooting
Incident Investigation & Root-Cause Analysis
Procedure / SOP Adherence
Technical Escalation & Scope Awareness
Service Restoration & Verification
Technical Documentation & Reporting
Customer & End-User Support
Accurate Technical Communication
Jira & Confluence
Infrastructure
Windows & Windows Server
Active Directory & Group Policy
TCP/IP & IP Addressing
Ethernet
VLANs & Network Connectivity
Network Switching & Routing Fundamentals
DNS & DHCP
Fortinet Switching & VPN
VMware & Virtualisation
Linux
Ubuntu & CentOS
Microsoft 365 & Microsoft Entra ID
Certification
Full Tasmanian Driver Licence,
National Police Check – Current,
Working with Vulnerable People Registration (NDIS Endorsed) – Current
Availability: Available Monday–Sunday, 6:00 am–9:00 pm
Accomplishments
Network & Infrastructure Troubleshooting — Hobart International Airport
- Conducted site-based technical observations across airport facilities to assess CCTV coverage and infrastructure requirements.
- Recorded GPS coordinates and camera information and incorporated findings into digital map overlays.
- Identified coverage gaps and blind spots and documented findings using technical schematics and planning information.
- Produced technical information to support future infrastructure planning.
- Attended routers, switches and other network equipment across airport terminals to monitor, configure and troubleshoot infrastructure.
- Worked with optical-fibre-connected equipment, physical network patching, RJ45 cabling and connectivity testing.
- Applied structured troubleshooting and escalation when issues required senior technical input.
Virtualized Cybersecurity Testing Environment — University of Tasmania
- Worked within a university-provided VMware package containing Windows 11, Windows Server, Windows XP, CentOS, Kali Linux and Ubuntu environments.
- Configured and used the supplied virtual machines for controlled ethical-hacking and vulnerability-assessment exercises.
- Used Kali Linux and tools including Nmap to identify systems and network services within the controlled environment.
- Performed controlled authentication and exploitation exercises to understand system vulnerabilities and attack paths.
- Applied defensive controls including firewall rules and pfSense configuration to reduce identified vulnerabilities.
- Documented testing outcomes and developed practical experience in systematic diagnostics, system configuration and security remediation.
Pecan Hackathon 2023 – Cybersecurity Competition
- National competition focusing on attack/defense scenarios, threat detection, and network vulnerability mitigation.
- Performed reconnaissance, vulnerability analysis, and implemented basic defensive scripts;
- Our team ranked 70th nationally.
Languages
English
Native or Bilingual
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
ICT Help Desk Support (Internship)
Hobart International Airport
06.2025 - 10.2025Read More
Digital Service Store Team Member
Big W
10.2024 - CurrentRead More
ICT Service Desk Support (Internship)
Oceana B&B
10.2023 - 02.2024Read More
Front of House Crew Member
Hungry Jacks
01.2023 - CurrentRead More
Reloaded Learning
CompTIA SecAI+
Read More
Reloaded Learning
CompTIA CySa+
Read More
Reloaded Learning
CompTIA Security+
Read More
Indus Institute
ICT Professional Year Program
Read More
BRAC University
Bachelor of Science from Computer Science
Read More
University of Tasmania
Master of Information Technology and Systems
Read More
Reloaded Learning
CompTIA Network+
Read More