Asenaca Kalounilagi
Cobbitty,NSW
Summary
Dedicated multitasking with excellent experience in industries Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in administrations and correspondence management.
Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure opportunity position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Security Controller
Sigma Security
01.2004 - 01.2006
- Enhanced security measures by implementing advanced surveillance systems and access controls.
- Reduced risk of security breaches by conducting regular audits and updating protocols as needed.
- Performed risk assessments for special events or high-profile visitors, implementing additional precautions as necessary to ensure safety at all times.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Administrative Assistant
Rajini Consultant
06.2007 - 11.2008
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Sales Coordinator
Digicel Group Fiji
04.2008 - 12.2010
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Waiter's Assistant
Nando's Peri Peri Chicken ( Part Time )
01.2011 - 10.2012
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
House Cleaner
Kamali Homes ( Part Time )
08.2011 - 01.2013
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
Personal Assistant
Midwest Groups Limited
01.2014 - 04.2017
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Child Care Assistant
Sunday School
01.1999 - 04.2017
- Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
- Promoted early literacy development by reading engaging stories and implementing age-appropriate activities.
- Improved communication skills among children through interactive group games and role-playing exercises.
- Assisted lead teacher in developing lesson plans, contributing innovative ideas for educational activities.
- Monitored children's activities to verify safety and wellbeing.
Pathology Collector
Histopath Dignostic Specialist
12.2020 - 06.2023
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
- Improved the overall efficiency of the pathology department by effectively prioritizing specimen collections based on urgency and clinical relevance.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Utilized electronic health records systems proficiently, ensuring accurate documentation of all relevant information pertaining to each patient encounter.
Customer Service Representative
Bottle Mart Cellars
06.2017 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Hafiz Total Co-ordinations
Nadi Fiji 01.2007
High School Diploma -
Nadi Sangam College
Nadi Fiji 01.2000
GED -
Pacific Training Institute
32 Marlin Pl Sydney 04.2017
GED -
Rosie Tour Fiji
Martintar Nadi Fiji 01.2011
GED -
Western Sydney University Campbelltown
Narellan, NSW08.2024
National Polythetic Of Australia
8 Quay Street Prince Centre Sydney 04.2024
GED -
Australian Institute Of Business & Technology
37 Pitt Street Sydney 01.2022
GED -
Care Giver Training Institute
Nadi Fiji 01.2023
Skills
- Multi-line phone proficiency
- Strong Work Ethic
- Dedicated Team Player
- Administrative Support
- Valid Driver's License
- Housekeeping
- Advanced computer skills
- Microsoft Office proficiency
- Food Service Background
- Multitasking and Organization
- Customer Service
- Commitment to quality and service
- Guest Relations
- Strong Problem Solver
- Creative Thinking Capacity
- Fluent in Multiple Languages
- Shipping and Receiving Packages
- Childcare experience
- Invoice Processing
- Cash handling
Timeline
Pathology Collector
Histopath Dignostic Specialist
12.2020 - 06.2023
Customer Service Representative
Bottle Mart Cellars
06.2017 - 08.2022
Personal Assistant
Midwest Groups Limited
01.2014 - 04.2017
House Cleaner
Kamali Homes ( Part Time )
08.2011 - 01.2013
Waiter's Assistant
Nando's Peri Peri Chicken ( Part Time )
01.2011 - 10.2012
Sales Coordinator
Digicel Group Fiji
04.2008 - 12.2010
Administrative Assistant
Rajini Consultant
06.2007 - 11.2008
Security Controller
Sigma Security
01.2004 - 01.2006
Child Care Assistant
Sunday School
01.1999 - 04.2017
GED -
Hafiz Total Co-ordinations
High School Diploma -
Nadi Sangam College
GED -
Pacific Training Institute
GED -
Rosie Tour Fiji
GED -
Western Sydney University Campbelltown
National Polythetic Of Australia
GED -
Australian Institute Of Business & Technology
GED -
Care Giver Training Institute
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