Hi, I’m
Asenaca Tonawai
LOGANLEA,QLD
Summary
Committed & highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent technical abilities with software and applications. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
years of professional experience
Work History
ANZSUVA
Payments Analyst
08.2012 - 07.2023
Job overview
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared bank transfers by verifying and balancing receipts and sending cash to overseas banks.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Checked postings and documents for correctness, accuracy and proper coding.
- Classified and summarized financial data to compile and enter in financial records, to ensure streamline financial reporting.
- Accessed financial information to answer questions and gather details about specific accounts.
- Drafted reports to deliver information to upper management and stakeholders.
Mindpearl (Fiji Airways)Suva
Customer Service Representative
10.2009 - 07.2010
Job overview
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and customer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld quality control policies and procedures to increase customer satisfaction.
VodafoneSuva
Retail Sales Representative
08.2008 - 12.2008
Job overview
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Consistently met and (on several occasions) exceeded) sales quotas by assessing and meeting customer needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Improved customer service feedback through outstanding service.
Gloria Jeans CoffeesSuva
Barista
01.2008 - 07.2008
Job overview
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Input orders into point of sale system and handled customer payments.
- Ordered and received supplies to restock beverage and food items.
- Addressed and successfully resolved customer concerns to maintain brand loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Always ensured high standards of conduct and service to uphold company reputation.
Education
Queensford CollegeBrisbane, QLD
Diploma from Leadership & Management
06.2024
NZPTCNadi
Graduate Certificate from Customer Service
11.2009
Suva Grammar School Suva
High School Diploma
12.2007
Skills
- Data Analysis
- Financial Management
- Account Auditing
- Statutory Reporting
- Customer Relations & Complaint Resolution
- Departmental Collaboration
- Precision and Accuracy
- Proactive and Self-Motivated
Timeline
Payments Analyst
ANZ
08.2012 - 07.2023
Customer Service Representative
Mindpearl (Fiji Airways)
10.2009 - 07.2010
Retail Sales Representative
Vodafone
08.2008 - 12.2008
Barista
Gloria Jeans Coffees
01.2008 - 07.2008
Queensford College
Diploma from Leadership & Management
NZPTC
Graduate Certificate from Customer Service
Suva Grammar School
High School Diploma