Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Asenaca Tonawai

LOGANLEA,QLD
Asenaca Tonawai

Summary

Committed & highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent technical abilities with software and applications. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
years of professional experience

Work History

ANZ
SUVA

Payments Analyst
08.2012 - 07.2023

Job overview

  • Received and recorded cash, checks and transfers.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared bank transfers by verifying and balancing receipts and sending cash to overseas banks.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Classified and summarized financial data to compile and enter in financial records, to ensure streamline financial reporting.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Drafted reports to deliver information to upper management and stakeholders.

Mindpearl (Fiji Airways)
Suva

Customer Service Representative
10.2009 - 07.2010

Job overview

  • Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and customer complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Vodafone
Suva

Retail Sales Representative
08.2008 - 12.2008

Job overview

  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Consistently met and (on several occasions) exceeded) sales quotas by assessing and meeting customer needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Improved customer service feedback through outstanding service.

Gloria Jeans Coffees
Suva

Barista
01.2008 - 07.2008

Job overview

  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Input orders into point of sale system and handled customer payments.
  • Ordered and received supplies to restock beverage and food items.
  • Addressed and successfully resolved customer concerns to maintain brand loyalty.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Always ensured high standards of conduct and service to uphold company reputation.

Education

Queensford College
Brisbane, QLD

Diploma from Leadership & Management
06.2024

NZPTC
Nadi

Graduate Certificate from Customer Service
11.2009

Suva Grammar School
Suva

High School Diploma
12.2007

Skills

  • Data Analysis
  • Financial Management
  • Account Auditing
  • Statutory Reporting
  • Customer Relations & Complaint Resolution
  • Departmental Collaboration
  • Precision and Accuracy
  • Proactive and Self-Motivated

Timeline

Payments Analyst

ANZ
08.2012 - 07.2023

Customer Service Representative

Mindpearl (Fiji Airways)
10.2009 - 07.2010

Retail Sales Representative

Vodafone
08.2008 - 12.2008

Barista

Gloria Jeans Coffees
01.2008 - 07.2008

Queensford College

Diploma from Leadership & Management

NZPTC

Graduate Certificate from Customer Service

Suva Grammar School

High School Diploma

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Asenaca Tonawai