Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Asenati Vaigafa

TRUGANINA,VIC
Asenati Vaigafa

Summary

Dynamic leader with a proven track record at Fonterra FBNZ, enhancing inventory accuracy and warehouse efficiency through SAP expertise and innovative process improvements. Skilled in fostering team collaboration and leadership, I excel in high-pressure environments, ensuring optimal operational flow and safety. My approach emphasizes relationship building and strategic problem-solving, driving significant performance enhancements.

Overview

18
years of professional experience

Work History

McDonald's Restaurant

Shift Manager
04.2021 - Current

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Oversaw loading and unloading of packages in warehouse.
  • Cash Handling
  • Food safety
  • Customer Service
  • Cleaning & maintenance for relevant equipment (oil change, frappe machine, sundae & shake machine)

Fonterra FBNZ

Inventory Coordinator
04.2014 - 07.2024

Fonterra NZ

Stock Controller
10.2014 - 10.2017

Job overview

  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
  • Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
  • Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
  • Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
  • Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
  • Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
  • Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained stockroom records and generated reports for management.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Received new stock and input values into computer system.
  • Kept work areas neat, clean and free from debris.
  • Prepared and checked outbound shipments for accuracy.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Recorded daily activities for inventory control.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Supervised and trained new staff in performing census.

Fonterra FBNZ

Inventory Coordinator
04.2014 - 07.2014

Job overview

  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Performed full inventory counts every Number days.
  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
  • Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
  • Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
  • Managed all related documentation and records for department.
  • Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
  • Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
  • Completed Number bin counts each day.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Internal & External Communication

Fonterra FBNZ

Warehouse Dispatch
03.2006 - 04.2014

Job overview

  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
  • Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
  • Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Supported company growth by adapting to increasing product volumes and adjusting operations accordingly, ensuring a seamless transition during periods of expansion.
  • Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
  • Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.
  • Collaborated with cross-functional teams to address supply chain issues, improving overall operations.
  • Prepared comprehensive reports on stock levels, sales trends, order statuses using data analysis tools effectively informing management decision-making processes.
  • Provided exceptional customer service when addressing inquiries from internal departments or external partners regarding inventory availability or shipment status.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Problem solving
  • Trouble shooting
  • Assisted in building new 'warehouse ' system in SAP
  • SAP super user
  • While I was performing this role on 2014.I was part of the Catalyst SAP implantation testing team to ensure the system and solution what was implemented was suitable for the TFDC department.

Education

Aorere College
Auckland NZ

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Delegating Work
  • Quality Assurance
  • Staff Training and Onboarding
  • Inventory Control
  • Payment Processing
  • Documentation And Reporting
  • Operations Management
  • Performance reviewing
  • Equipment Troubleshooting
  • Budgeting knowledge
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Staff Supervision
  • Team Collaboration and Leadership
  • Safety Procedures
  • Inventory Management
  • Assigning Work
  • MS Office
  • Equipment Operation
  • Supply chain distribution
  • Process Improvement
  • SAP expertise

Timeline

Shift Manager

McDonald's Restaurant
04.2021 - Current

Stock Controller

Fonterra NZ
10.2014 - 10.2017

Inventory Coordinator

Fonterra FBNZ
04.2014 - 07.2024

Inventory Coordinator

Fonterra FBNZ
04.2014 - 07.2014

Warehouse Dispatch

Fonterra FBNZ
03.2006 - 04.2014

Aorere College

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Asenati Vaigafa