Ash Egan
Rutherford,NSW
Summary
Dynamic Team Leader with 14 years experience at the Commonwealth Bank of Australia, excelling in people engagement and risk management. Proven track record of driving performance, achieving significant cost savings, and enhancing operational efficiency. Skilled in data analysis and training development, I foster a collaborative environment that empowers teams to exceed expectations.
I am a seasoned Senior Manager with a deep understanding of strategic business planning and development.
My strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities.
I have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
I have recently taken a redundancy and am looking to pursue a new career path using the skills and expertise I possess in leading high performing teams through strong people engagement.
Overview
15
15
years of professional experience
Work History
Team Leader Customer Care
Commonwealth Bank Of Australia
Newcastle , NSW
02.2016 - 02.2025
- Exceptionally focused and driven people leader looking to pursue a new career opportunity since taking a redundancy two months ago with the Commonwealth Bank of Australia, after 14 years of employment.
- Throughout my 14 years of employment with the Commonwealth Bank, I started as an agent in the call center and developed into a Team Leader/Senior Manager throughout my career journey.
- In my previous role as Senior Manager of Direct Banking in Newcastle over the last three years, I have led and managed teams of up to 10 direct, and over 100 indirect reports across the country.
- Driving performance to exceed KPIs, ensuring risk requirements were adhered to, and managing behavioral and values standards.
- I live and breathe core values by displaying a caring and curious attitude at all times, ensuring expectations are clear, and risk requirements are adhered to.
- I have experience in the onboarding, facilitation, training, scheduling, and system access requirements to ensure staff are ready and capable of completing their roles.
- Highlights include my recommendations for an intake of 32 staff into our workforce to solve high wait time issues in non-core business areas, consistent incident management throughout my seven years working weekends, and more specifically, raising, escalating, and pursuing to resolve an incident last year that equated to over 13 million dollars in savings.
- I maintained operational, customer, and risk expectations, and I always displayed an enthusiastic attitude to make CommBank a better, safe place to work.
- I set high standards and I set clear expectations for my staff, while ensuring they are supported and held accountable to achieve successful performance results.
- Understanding business models in great detail, I will raise technology, staffing, people, and site-related concerns at all times while implementing my own strategies to improve efficiency and staff engagement.
Customer Service Representative
Commonwealth Bank Of Australia
Newcastle, NSW
08.2010 - 02.2016
Education
10km Run Army
Run Army
Maitland, NSW04-2025
Spartan Beast Course - 21km's/ 30 Obstacles
Spartan
03-2025
Creating Exceptional Teams
Commonwealth Bank
Sydney, NSW11-2024
Junior Vice President
Rutherford Football Club
Rutherford, NSW11-2024
High School Diploma -
Morisset High School
Morisset10.2005
Business Services Cert 4
TAFE NSW
Certificate 4 Customer Contact Management
Commonwealth Bank
First Aid Certificate
St Johns
Fire Warden
Commonwealth Bank
Skills
- People engagement skills
- MS Office 365 expertise
- Stakeholder engagement
- Staff onboarding
- Risk assessment
- Performance management
- Attention to detail
- Reliability
- Operational efficiency
- Communication skills
- Time management
- Employee training
- Customer impact analysis
- Risk management capabilities
- Collaborative problem-solving
- CBA program proficiency
- Data-driven opportunity identification
- Clear solution delivery
- Time management and planning
References:
Tracey Bynon - Senior Manager Direct Banking CBA 0412 813 756
Brendan Stokes - Rutherford Football Club Vice President 0431 747 234
Timeline
Team Leader Customer Care
Commonwealth Bank Of Australia
02.2016 - 02.2025
Customer Service Representative
Commonwealth Bank Of Australia
08.2010 - 02.2016
High School Diploma -
Morisset High School
Business Services Cert 4
TAFE NSW
Certificate 4 Customer Contact Management
Commonwealth Bank
First Aid Certificate
St Johns
Fire Warden
Commonwealth Bank
10km Run Army
Run Army
Spartan Beast Course - 21km's/ 30 Obstacles
Spartan
Creating Exceptional Teams
Commonwealth Bank
Junior Vice President
Rutherford Football Club
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