Ash Hanna
Burns Beach, WA,WA
Summary
Ash Hanna Resume and Professional Profile C- Level Management | Customer Success Management | Architecture Frameworks | Business Architecture | Business Intelligence | Business Process Management | Business Process Modelling | Digital Transformation | Infrastructure Architecture Enterprise Architecture |Solution Architecture | Training and Mentoring
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Network consultant
- Spearheaded development and implementation of first custom solution within corporate network-based architecture to feature non-standard VoIP model
- Managed installation, testing, software development and engineering certification, after streamlining the certification process
Lead Enterprise Architect
NEC Australia
Perth , WA
01.2018 - Current
- Providing overall solution architecture direction, guidance and definition of the enterprise architecture program that effectively supports the commercial model of the Customer consumption-based services and specific high profile Customer solution requirements in conjunction with the Domain Architecture Teams
- Ensuring regulatory issues are considered surrounding information, security, government requirements, assets and the guidelines are adhered to identify opportunities for reuse and best fit for technologies and application into the broader NEC Client base as well as Managing technical aspect of Partner Vendor relationships and integration of product and services into the architecture framework of the Customer service model
- Part of my role to cultivate confidence with Customer- business stakeholders and maintaining in-depth knowledge of the Customer Commercial model
- Contributing effective leadership and advice as a member of the Customer leadership team.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Participated in system development life cycle from requirements analysis through system implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager, Services and Solutions\ A/Assistant Director
ICT, Internet
01.2009 - 01.2018
- Rationalizing, virtualizing, and consolidating projects and architecture including design of the first virtual government private cloud environment facilitating business transformation into enterprise class organization, for maximum retention
- Managing ICT online Solutions business to deliver WA State government Internet Services to over 65 Government agencies within WA State and local government including the Department of Health, WA State Police, Training Work Forces and the Dept of Education Schools and TAFEs
- Managing the Government Campus Network (GCN) for over 19 government buildings delivering a common MPLS network to over 34 agencies and full VoIP telephony solution for over 6500 users including the WA Primer and minsters
- Managing operations of Network, Systems, Security, Telephony, helpdesk, and Service delivery manager’s teams including projects team to support more than 74 government agency Clients
- Leveraging enterprise-wide information to re-engineer IT infrastructure and team strategy into efficient alignment with core business delivery
- Rapidly providing cost efficiency: managing cost recovery business for government and control over $25M contracts value, operation budget of $9M and plus capital budget
- Consistently dealing with the Dept of Defense Cyber Security Operation Centre (CSOC) managing whole state cyber security incidents
- Capturing Clients diverse requirements and creating an aggregated cost-efficient solution
- Implemented policies, producers and guidelines across the business and operations
- Presenting WA Government in many events including panel interview 2012
- Setting a roadmap and blueprint for Internet solutions and cost efficiency
- Managing business continuity providing 99.99% SLA
- RESPONSIBILITIES
- Managed ICT Solutions business for WA government to deliver Internet Services, Cloud, Cyber Security and common MPLS network across 19 government buildings and one unified communication system VoIP based on common directory through GCN Government Campus Network and ServiceNet
- I also managed a team of 10 people reporting to Executive management on weekly basis and aligned to the transformation strategy with the business to form with GovNext strategy
- I managed cost recovery business with around $25 million dollar contracts as well as OPEX and CAPEX budget
Infrastructure Solutions Architect
Information
Perth
01.2004 - 01.2009
Network Team Leader
NetLink Perth
01.2003 - 01.2004
Network Engineer
St. Mark School
Perth
01.2002 - 01.2003
- Managed, designed, developed, and installed completed ICT solutions in line with initiated developed and Applied Security Policies and Audit policies
Network Team Lead, Systems Team leader, Senior Network Engineer
EZZ Mills & Rebar’s Steel
01.1999 - 01.2002
- The Steel division of EZZ has approximately 15000 users and it is one of the largest Steel companies in the Middle East
- Network and
Technical Consultant and Solution Architect
Point, Power
01.1997 - 01.1999
Telecommunications Consultant Engineer
AT&T
01.1994 - 01.1997
- Provided technical consultancy for 1AESS and 5ESS American exchanges in the Middle East contributing to the success of a renewed and managed $150M US dollars contract
Education
HPE Aruba Data Center Networks Specialist -
Certified Azure 900- Architecture - undefined
Cisco ACI - undefined
Fortinet security /SDWN 2018/2019 Flexpod architecture design - undefined
TOGAF 9.1 2018 Prince 2 foundation - undefined
Diploma Procurement Vocal Program - undefined
CCIE (Cisco Certified Internet Expert- Pass Written Exam) - undefined
01.2008 - 04.2015
CCNP (Cisco Certified Network Professional) - undefined
CCNA (Cisco Associate) - undefined
ITIL v3 foundation - undefined
MCSE – Microsoft Certified System Engineer, Network technical Support - undefined
International Diploma - Information technology
B.Sc. - Electrical Communication and Engineering
Skills
Selecting and implementing suitable technology to customers to streamline all their internal operations and help optimize their strategic benefitsDesigning and customizing technological systems and platforms to improve customer experienceBusiness Requirements understanding and Trend AnalysisMaintain strong Customer relationshipIT enabler for business Objectives and strategiesDevelop Recommendation & High-Level Design Solution ProposalsOrganizational Creativeness and DevelopmentOrganizational Structure Change and collaborationBusiness Engagement &ConsultingBudget Development & ManagementContract development & Negotiations & ManagementIncident/Change/ Risk ManagementTeams’ management and utilisationsPolicy and process development and managementInnovation and Out of the Box solutionsRelationship Management with Customers, Vendors and SuppliersTechnical Solutions- Out of the BoxDeliver secure wireless solution across the state for all museums and theaters sitesDeliver complex IPTel solution to 7000 users and 6 Government agencies over multiple network providers including Dept of Premier and CabinetCloud Computing Hybrid Integration, Private and PublicNetwork Solutions and ArchitectureStorage and Backup solutionsSystems Integration and OptimizationInfrastructure Design & ImplementationProcess and Policies Improvements & Best PracticesProvide cost efficiency solution with InnovationLarge- and Small-Scale DeploymentsDesign and deliver Data Center ManagementSecurity: Security Controls, policies, and mitigation plans Maintain ISO StandardsRisk Assessments Client RetentionDisaster Recovery SolutionsKEY SKILLSA proven track record of providing thought leadership for best practice enterprise architecture and solution design initiatives that enhances the delivery of programs of workThe ability to interact with and build relationships with senior & technical management and communicate at all levels of organisations both internally & externallyExperience in a highly matrixed environment with the ability to influence others without relying on direct reporting relationshipsExtensive experience in process mapping and process re-engineering as a mean of supporting continuous improvementA proven track record of strong team leadership, staff career development and organisational-wide leadershipThe ability to think in broad strategic terms for technology and business and facilitate the resolution of issuesStrong interpersonal and communication skills both oral and in writing with all stakeholdersA proven track record of strategy development and delivery aligned to overall company objectivesExperience in a senior role focused on solving business issues through technology solutionsA proven track record of delivering complex network design and projectsExperience as an IT Business Partner or Business Relationship Manager20 years’ experience working in a C-level ICT leadership levelStrong business understanding and commercial acumenParticipate and lead multiple steering committee and forumsResponded to many RFP and my proposed solution and tactics always winningStrong vendors and contracts negotiation skills establishing excellence relationship
Analytical thinking
LAN and WAN expertise
Affiliations
As a senior professional results-oriented technology industry leader, manager and director of engineering principal and enterprise lead architect for over twenty five years I can command pioneer and manage complex IT solution designs including providing strategies and architectural advice and services to customers, working in conjunction with multiple teams of business managers and Architects to achieve “whole of service” synergies for many originations and its Partners in delivering technical solutions.
My diverse experience, business acumen and extraordinary knowledge of ICT, enterprise architecture and strong team leadership and management through a variety of business requirements and technology solutions analysis expertise has successfully enabled me to drive customer business development and retention to customer-focused success.
Within Corporate settings I have extensive experience in identifying, defining, and designing end-to-end business services for large transformation projects in complex technology landscapes. This has involved the analysis of business processes, recommending the prioritisation of business & Information Technology initiatives, as well as architecting fit-for-purpose solutions, while balancing total cost of ownership and enterprise re-use. I am highly skilled at leading teams of Architects and technical engineers to ensure cross-stream consistency and have a record of accomplishment working with multiple business units on process impacts and improvements.
I have strong leadership skills and proven ability to manage and motivate a diversity of team members to achieve assigned results. Through my current and previous jobs, I have learnt to provide and maintain consistent high standards and services.
This includes:
Providing leadership vision enterprise-wide via decisive and insightful executive leadership, guiding daily operations and policy implementation through strategic thinking and decision-making
Assisting Customers to accelerate through the customer lifecycle to realize the expected outcomes and enable business efficiencies
Establish enduring customer relationships and earn their trust as a valued advisor
Create and design solutions that fulfill the customers business needs aligned with modern technologies
Create commercial cost model for each solution to improve profitability and efficiency
Lead and run customers digital transformation program
Seamlessly coordinating and collaborating with internal business units, vendors and third-party partners resulting in the successful stable expansion of business development
Solution and implementation evaluation end to end across vertical and horizontal technologies
Manage and deliver complex and sample projects
Designed and delivered network infrastructure transformation solutions, resulting in increased efficiency and reduced costs
Proven track record in transformation of network infrastructure and vendor selection
Develop business strategies and roadmap aligned with customer business goals and vision
Building and leading high-performance teams to architect, implement, manage, and streamline complex IT designs
Fostering teams’ collaboration using relationship building and communications improvement
Spearheading project delivery within tight timeframes, using cutting-edge technology infrastructure solutions
Drive key financial results through the development and execution of solution strategy
Build strong and long customer relationship based on trust
Timeline
Lead Enterprise Architect
NEC Australia
01.2018 - Current
Manager, Services and Solutions\ A/Assistant Director
ICT, Internet
01.2009 - 01.2018
CCIE (Cisco Certified Internet Expert- Pass Written Exam) - undefined
01.2008 - 04.2015
Infrastructure Solutions Architect
Information
01.2004 - 01.2009
Network Team Leader
NetLink Perth
01.2003 - 01.2004
Network Engineer
St. Mark School
01.2002 - 01.2003
Network Team Lead, Systems Team leader, Senior Network Engineer
EZZ Mills & Rebar’s Steel
01.1999 - 01.2002
Technical Consultant and Solution Architect
Point, Power
01.1997 - 01.1999
Telecommunications Consultant Engineer
AT&T
01.1994 - 01.1997