Ash Horgan

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
• Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Maintained safety procedures and practices.
• Helped customers locate desired items and transfer oversized items to vehicles.

• Worked under pressure and met deadlines while maintaining composure in difficult situations.
• Maintained and distributed information for functions and events.
• Drove excellent guest service for events and conducted evaluations after completion.
• Created, maintained and distributed event orders.

- Formed multiple social media platforms

- Determined and adjusted subject position, sound and lighting equipment while selecting camera angles and correct music for entertainment of the client

- Digitally edited photos with use of watermark features to optimize promotion of the business.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.