Ash-leigh Muller
Summary
Proven leader in the hospitality sector, adept at boosting revenue and enhancing team performance at Parcorp Group. Excelled in operations management and staff development, significantly reducing staff turnover. Skilled in complaint resolution and money handling, consistently ensuring customer satisfaction and operational excellence. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Parcorp Group
01.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Restaurant Manager & Department Manager
Jakiara PTY LTD
01.2018 - 12.2020
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
Bachelor of Education - Primary Education (Undergraduate- Current Student)
Central Queensland University
Townsville, QLD02.2027
Certificate III - Retail Management
McDonald's Australia
Townsville, QLD06.2022
High School Diploma -
Sheldon College
Sheldon, QLD11.2017
Skills
- Recruitment
- Staff Management
- Schedule Coordination
- Operations Management
- Supervisory skills
- Team Management
- Pre-shift walk-through
- Performance Improvement
- Complaint resolution
- Trained in performance reviews
- Money Handling
Accomplishments
Successfully chosen amongst peers and head office members to win the prestigious 'Gold Hat' for June 2022 as well as being nominated for the Ray Kroc and Silver Spatula Awards for top 1% and 5% of Restaurant Managers world wide, presented in Las Vegas in September 2023.
Certification
- Certified Restaurant Manager, McDonald's - 2022
- Certified People Performance Manager, Product Quality Manager and Customer Service Manager , McDonald's - 2021
- Certified Shift Manager, McDonald's - 2018
- First Aid Training - 2024
- CPR Training - 2024
- Fire Training - 2024
Timeline
Restaurant Manager
Parcorp Group
01.2021 - Current
Assistant Restaurant Manager & Department Manager
Jakiara PTY LTD
01.2018 - 12.2020
Bachelor of Education - Primary Education (Undergraduate- Current Student)
Central Queensland University
Certificate III - Retail Management
McDonald's Australia
High School Diploma -
Sheldon College
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