Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Industrial and manufacturing Engineering Manager
Paccar Australia
Bayswater
01.2023 - Current
Company Overview: manufacturing premium commercial vehicles sold around the world under the Kenworth, Peterbilt and DAF brands
Collaborates with a global network of researchers and engineers, develop capabilities and efficiencies across Advanced Driver Assistance Systems, Autonomous Driving, vehicle connectivity and fuel cell technologies
Drove productivity improvements, implementing strategies across the organization
Managed cross-departmental coordination, ensuring seamless operations and on-time product delivery
Conducted in-depth analyses for process improvements, cost reduction, and accident prevention
Guided team members to optimize performance and align with organizational goals
Planning and implementing engineering projects and capital improvements to ensure that the companies' facilities are functional and safe for employees
Developing productivity improvement plans and implementing them throughout the organization
Coordinating with other managers to ensure that operations run smoothly and efficiently
Ensuring that workplace safety standards are met by inspecting equipment, machinery, and facilities on a regular basis
Conducting analysis to determine how technology can improve processes or save time and money
Maintaining communication with suppliers and customers to ensure that products are delivered on time and meet quality standards
Coordinating with other departments to ensure that production schedules are met, equipment is repaired, when necessary, materials are available when needed, and labor costs are monitored
Manufacturing premium commercial vehicles sold around the world under the Kenworth, Peterbilt and DAF brands
Collaborates with a global network of researchers and engineers, develop capabilities and efficiencies across Advanced Driver Assistance Systems, Autonomous Driving, vehicle connectivity and fuel cell technologies
Production and Imaging Services Manager
Fuji Film Data Management Solution
Ravenhall
01.2022 - 01.2023
Company Overview: Document Management Solutions, Print Management, Workflow, print and mail, multi-channel communications, essential mail, Data Capture, Scanning and document digitization, Direct Marketing Campaign, Business Process Outsourcing, and Land Information Systems
Led a team of 130 across four departments, focusing on meeting strategic business goals in imaging services
Developed and implemented continuous improvement strategies to enhance departmental synergy
Managed key projects and stakeholder communications, including during critical events like the Australian Senate Election
Streamlined processes and resource allocation to align with client requirements and business needs
Set targets for teams based on business needs and monitors performances against targets
Targets include financial, quality and safety aspects
Staff development
Identifying resources needed to produce work in line with client requirements
Drive continues improvement within and between imaging departments and other departments
Managing Team of 130 people in four departments which includes 6 Direct reports
Consulting with internal departments (Client services, Sales, TAPs, Planning, Engineering, HR, and Quality) and external customers like (VICROADS - all Major Banks - Department of Defense and Australian Electoral Commission)
Manage projects and communicate with direct stakeholders include Australian Electoral Commission during Australian Senate Election
Resolved customer complaints in professional and timely manner
Hired, trained, and supervised team of service staff members to meet business goals
Developed and maintained positive relationships with customers to build rapport and trust
Met with customers to discuss service needs and offer available solutions
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
Analyzed service reports to identify areas of improvement
Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training
Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
Document Management Solutions, Print Management, Workflow, print and mail, multi-channel communications, essential mail, Data Capture, Scanning and document digitization, Direct Marketing Campaign, Business Process Outsourcing, and Land Information Systems
General Operations Manager
Textor Converting Pty Ltd (Former Deltapak)
Bayswater North
06.2018 - 12.2021
Company Overview: Textor Group is a leading Australian manufacturer with two sites, Textor Technologies in Tullamarine site is a manufacturer of spun lace fabric and export it over 80 countries in the world and Textor Converting located Bayswater North is leading contract manufacturer of cleaning and cleansing products with product ranging from Baby wipes, Cosmetic and household and pharmaceutical wipes., Facial wipes
Managing a Team of 50 operations associates include 5 direct reports, allocate work assignments regularly
Improving the processes across the whole organization by selecting and implementing new ERP ECi-M1 system and achieve improvement in the flow of processes between production and warehouse which result to reduce the inventory by 20% down to 2.4m
New ERP system provides the ability of traceability on all finished goods and related raw material which resulted to improve the quality system and trace any finished good packs in less than 5mins
Improve OEE across the production by implementing OFS systems that integrates manufacturing performance data and a digital paperless system and collect accurate real-time data from production lines and enrich it with operator input and commentary to drive sustained operational excellence and increase OEE by 10% and achieve 80% OEE
Selecting the right automation proposal and purchase and install Robot Cell to conduct automation packing and palletising made by HMPS group and saved $416K per annum in labour cost by removing 8 manual packers from the line
Raised and Manage 6m A$ CAPEX to increase the capacity of the business and avoid 24/7 roster pattern and move back to morning shift and increase the business capacity by 15.6m packs per year
Implementing and following policies and safety procedures with Continuous safety training, safety meetings and consistent reinforcement of the policies and procedures and made the entire crew accountable for their actions and lead to success and accomplish +650days of production with no LTI
Select and implement a new CMMS system (Fiix) for the maintenance Department and assigned a new maintenance supervisor and improve the uptime by 15% and minimize the breakdowns and improve quality and maintain the waste below 2% and save 40K per annum in waste collection
Budget planning, control and report P&L to business owner and achieve 11% to 16% EBITDA monthly
Meet with other operations on fortnightly basis to ensure all staff is being effectively trained and properly utilized
Improve DIFOT by 5% and achieve 98% to satisfy our major customers (Coles, Aldi) with one of their main requirements on monthly review which resulted to be on the list of top 1% of Cole's suppliers in 2017 and 2018 and 2019
Effectively controlled costs and developed operating budgets
Reduce production cost by purchasing an automated bagging machine and remove 6 manual packers from the line and increase the machine speed by 20 packs per mins and save $55.3k per month
ROI on this project was 4motns
Supervised operations staff and kept employees compliant with company policies and procedures
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Developed systems and procedures to improve operational quality and team efficiency
Led hiring, onboarding, and training of new hires to fulfill business requirements
Textor Group is a leading Australian manufacturer with two sites, Textor Technologies in Tullamarine site is a manufacturer of spun lace fabric and export it over 80 countries in the world and Textor Converting located Bayswater North is leading contract manufacturer of cleaning and cleansing products with product ranging from Baby wipes, Cosmetic and household and pharmaceutical wipes., Facial wipes
Production Manager
Textor Converting Pty Ltd (Former Deltapak)
Bayswater North
06.2015 - 06.2016
Resolved issues quickly to maintain productivity goals
Reviewed work for quality and compliance with company standards and design specifications
Standardized production procedures, job roles, and quality assurance guidelines
Managed continuous improvement initiatives to drive gains in quality, flow, and output
Planning, controlling, implementing, and monitoring change
Researching innovative technologies and alternative methods of efficiency
Managing the ERP-MRP system
Ensure production uptime is greater than 80%, combined with minimal wastage of less than 2%
Producing quality products that meet the demands of the production plan
Maintain and improve quality whilst conducting daily product audits on all products
Monitor and streamline operational procedures to maximize the effectiveness of staff and machinery
Implement / Improve Quality system based on customer requirements such as (Woolworths, ALDI, and COLES)
Generate production plans which meet both customer forecasts/orders/promotion and optimize capacity
Monitor/analyse the production output performance report and update the production plan daily
Assistant Project Manager
Bardoo Construction Company
IRAN
02.2010 - 02.2013
Developed and maintained project documentation for reliable records
Generated weekly and monthly status reports for helpful progress tracking
Delivered prominent level of service to clients to both keep and extend relationship for future business opportunities
Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
Planned, monitored, and analysed project costs to meet financial goals
Identified and resolved risks to minimize project disruption
Monitored project progress, identified risks, and took corrective action as needed
Reported regularly to managers on project budget, progress, and technical problems
Verified quality of deliverables and conformance to specifications before submitting to clients
Production Manager
Zolghadry Industrial Factory
IRAN
07.2008 - 02.2010
Responsible for the operations process, production planning, and parts inventory
Creating all manufacturing orders, routers, and coordinating all movement of parts/material Through the factory and all outside processes
Reduced-order lead time by 30% in one year by restructuring workflow using lean principles
Developed/implemented hourly production tracking and job move tickets to authenticate count accuracy
Expertise in KANBAN production line inventories and kaizen continuous improvement activities Specifically related to inventory management and production flow
Provided expertise in smooth-flow, just-in-time inventory production, thus leading to efficient On-time deliveries
Analyzed reports on production capacity and requirements as related to forecasted units by Product and identify needs for improving productivity and cost reduction via lean Manufacturing and robust problem-solving teams
Resolved issues quickly to maintain productivity goals
Reviewed work for quality and compliance with company standards and design specifications
Standardized production procedures, job roles, and quality assurance guidelines
Managed continuous improvement initiatives to drive gains in quality, flow, and output
Created and oversaw production schedules and adjusted as needed to meet deadlines
Scrutinized production output and identified areas for improvement
Planned operations to meet established schedules, factoring in order demands and business forecasts
Evaluated employee performance and provided feedback and training as needed
Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials
Education
MBA -
Deakin University
09-2024
Diploma of Building and Construction -
Guest Building Institute
01.2016
Agent Rep Real estate -
Box Hill TAF
01.2016
Master of Engineering Management -
Griffith University
01.2015
Bachelor of Industrial Engineering - Industrial Production and Project Management