Sasha Haddon
Jerrabomberra,NSW
Summary
Hardworking employee with strong customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable. Offering enthusiastic and energic presence. Highly organized, proactive and punctual with team-oriented mentality.
Overview
23
23
years of professional experience
Work History
Administration Officer
NSW Department of Education
Queanbeyan, NSW
06.2011 - Current
- Provide administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Manage and maintaine office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Organise meetings for internal staff members, as well as external stakeholders.
- Assist to Develop and implement effective office procedures to ensure smooth running of the organisation.
- Answer incoming telephone calls and respond to customer enquiries promptly and courteously.
- Compile correspondence such as letters, memos and emails on behalf of senior staff members.
- Respond to queries raised by customers via email or social media channels in a professional manner.
- Update databases with new customer contact details or changes in existing accounts.
- Generate and send customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
- Develop and strengthen client relationships by delivering knowledgeable support.
- Update and successfully clear high volume of files daily with reliable accuracy.
- Liaise with internal teams and external customers to facilitate smooth communication and handle requests.
- Achieve timeline and quality targets when organizing large volume of records.
- Interface with internal and external customers to meet project targets.
Administration and Reception
Eastlake Football Club
Kingston, ACT
07.2009 - 05.2011
- Greeted visitors and clients in a professional manner.
- Assisted with scheduling appointments, meetings, and conference calls.
- Answered incoming phone calls, directed callers to the appropriate personnel or department.
- Ordered office supplies as needed.
- Processed payments for goods and services received by customers.
- Updated customer database information in a timely manner.
- Managed front desk area ensuring cleanliness and organization at all times.
- Responded promptly to emails from customers regarding their inquiries.
- Provided assistance in other departments as needed when workload was high.
- Resolved customer complaints in a timely fashion.
- Resolved customer complaints or answered customers' questions.
Full Time Mum
Myself
JERRABOMBERRA
11.2000 - 01.2009
Education
High School Diploma -
Stirling College
Weston Creek, ACT12-1984
Skills
- Highly Motivated
- Energetic
- Enthusiastic
- Confident
- Dependable
- An Excellent Communicator
- Good natured
- Hard Working
- Quick Learner
- Team Player
Timeline
Administration Officer
NSW Department of Education
06.2011 - Current
Administration and Reception
Eastlake Football Club
07.2009 - 05.2011
Full Time Mum
Myself
11.2000 - 01.2009
High School Diploma -
Stirling College
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