ASHA ABDULLAHI MOHAMMED
Melbourne,Australia
Summary
Analytical and astute office professional experienced in planning ,merchandise and administrative roles. Skillfully evaluate information, applications and other documentation to aid in effective decision-making on important area changes. Excellent administrative, communication, and organizational skills.
Overview
6
6
years of professional experience
Work History
Merchandise Allocator
Lovisa
11.2023 - 11.2024
- Assisted in coordinating product placements and inventory allocations to maximize sales
- Analysed sales data to identify trends and adjust merchandising strategies accordingly
- Created visual merchandising displays to enhance customer experience and drive sales
- Worked closely with sales and marketing teams to ensure alignment on promotional activities
- Implemented scheduled targeted email marketing programs, resulting in a 30% sales increase
- Work closely with all departments in planning and maintaining optimum stock levels
- Maintaining stock accuracy on in house systems across all channels
- Lead on all in-season stock replenishment for Retail and Web stores
- Monitor and ensure recommended size ratios are maintained across styles
- Work on re-allocation of stock between business channels depending on business needs
- Input and management of pricing and price updates on retail systems
Customer Service Representative
Zenitas
06.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Content Marketing Assistant
Claro Care Accommodation
10.2018 - 03.2021
- Researched market trends to identify new product opportunities and enhance merchandising strategies
- Created content to promote product features and benefits, driving traffic and customer engagement
- Collaborated with the merchandising team to develop cohesive marketing and merchandising plans
- Assisted in maintaining an editorial calendar to ensure timely and relevant content distribution
- Contributed creative ideas to leverage content and increase revenue
- Assisted with the development and implementation of marketing campaigns.
- Generated content for various media platforms, such as websites and social media accounts.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Conducted market research to identify potential customer segments and target markets.
Education
Bachelor of Commerce - Marketing
Deakin University
Burwood, VIC11.2021
Diploma - Banking and Finance
Kenyatta University
09.2015
Skills
- Highly analytical
- Organized
- Merchandising trends
- Stock replenishment
- Visual display installations
- Understanding of accuracy of information
- Understanding of merchandising principles
- Understanding of key drivers and performance indicators
- Understanding of Excel
- Can-do attitude
- Self-starter
- Motivated
- Disciplined approach to problem solving
Accomplishments
- Initiated daily store counts, orders and acquired proper products for 50 retail locations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Developed relationships with 10 new clients and typically exceeded sales goals 20%.
Drove 12% improvement in 6 months profits through aggressive email marketing.
Recognized as Employee of the year in 2019 for outstanding performance and team contributions.
Hobbies and Interests
- Skiing
- Reading
- Painting
Keyskillsandattributes
- Highly analytical individual.
- Someone who is organised with a real understanding of the importance of accuracy of information.
- An understanding of the merchandising principles - key drivers and performance indicators.
- A true understanding of Excel and mathematics.
- Passionate about your work with a 'can-do' attitude.
- Self-starter who is motivated with a disciplined approach to problem solving.
Languages
English
Full Professional
Timeline
Merchandise Allocator
Lovisa
11.2023 - 11.2024
Customer Service Representative
Zenitas
06.2022 - 07.2023
Content Marketing Assistant
Claro Care Accommodation
10.2018 - 03.2021
Diploma - Banking and Finance
Kenyatta University
Bachelor of Commerce - Marketing
Deakin University
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