ASHA MAIOLO
Adminsitrative Assistant / Customer Service Specialist
Perth,WA
Summary
Enthusiastic administrative support and customer service specialist, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of effective communication with clients and fellow team members, task prioritization and an enthusiasm to learn. Motivated to expand, grow and excel in the wellness industry.
Overview
8
8
years of post-secondary education
16
16
years of professional experience
Work History
Personal Assistant
Dr Carrie Rigoni - Chiropractor
Perth, WA
04.2021 - Current
- Customer service - answering email enquiries, processing payments, rescheduling patient appointments
- Email database management - Updating 'Birdsend' and maintaining database of patient contact details
- Podcast outreach - PR to assist Dr Carrie in booking in and recording podcast episodes - have secured 4 large scale podacst recordings since role commencement in April, including Alex Stuart from Low Tox Life, and Steph Lowe from The Natural Nutritionist.
- Social media outreach - Liaising with Instagram influencers for social media collaborations, as well as social media engagement
- Database management - Use of Visitbase software for daily and monthly calendar management, running reports, patient recall, updating patient records, tech troubleshooting, daily financial reconciliation.
- Herbal dispensing and stock management
- Maintain spreadsheets and use Google Docs to share documents with Dr Carrie on a regular basis.
- Creating and updating systems and procedures manual, for training of new staff and enhancing business processes
- Display absolute discretion at handling confidential patient information
Ward Clerk
WA Health Department
Perth, WA
04.2017 - Current
- Perform all functions of patient admission and discharge processes
- Ward reception duties; welcoming and greeting visitors and assisting with all enquiries and concerns - Currently rostered to busiest ward in hospital (maternity ward) with well-developed multi-tasking skills
- Liaise with many members of hospitals multi-disciplinary team, including midwives, nurses, cleaners, doctors and external stakeholders
- Prepare documentation and book transport for patient transfers
- Verify completeness of ward census, updating as necessary
- Attend to phone, patient and general enquiries in a timely manner
- Completes word processing/spreadsheet tasks as directed by supervisor
- Prepare and maintain admission sets and other ward forms and documentation
- Participate and assist in quality improvement activities as required
- Training new staff as required
- Perform other general office duties as required
Sanction Management Officer
Department Of Transport
Perth, WA
07.2011 - 11.2012
- Updating/extracting information on WA licensing database (TRELIS) in relation to court imposed sanctions
- Assisting in answering queries of internal and external stakeholders in relation to demerit and court imposed sanctions, demerit points, fine suspensions and election of good behavior periods.
- Interpreting court outcomes and appeals and ensuring data is maintained accurately
- Merging duplicate records as they are found and making corrections to maintain data integrity
- Maintaining and ensuring security and confidentiality of court documents, licensing records and information accessed via police database (IMS)
- Investigating and analysing complex issues in relation to traffic court outcomes and Road Traffic Act 1974.
- Processing requests for access to demerit point and sanction records by licensing centre officers, WAPOL, customers and other stakeholders.
- Maintaining statistics and reporting changes and corrections associated with demerit point and court imposed sanctions.
- Contributing to improvement and implementation of policies and procedures relating to operational matters.
- Undertaking quality assurance and audit checks on court imposed sanctions as required.
- Responsible for training new staff in all practices and procedures.
Customer Service Operator/Acting Supervisor
Department of Transport, Willagee Licensing Centre
Perth, WA
04.2008 - 07.2011
- Providing high quality service of customers in relation to their driver and vehicle licensing needs; ensuring all actions are in compliance with the Road Traffic Act 1974 as well as the policies and procedures implemented by the Department of Transport
- Processing cash/EFTPOS transactions
- Reconciliation of daily transactions
- Supervision of a large team of staff as well as assisting in the training of new staff
- Regularly liaising with internal and external stakeholders to work towards common goals.
- Retrieval and processing of data into the licensing database (TRELIS)
- Auditing of the actions Customer Service Operators, in compliance with Departmental policies and procedures
- Responsible for the restocking of workstations.
- Managing the front desk as a concierge and receptionist, acting as the first point of contact for all customers
- Scanning ID documents, filing application forms, data entry, processing daily mail, answering phone calls and issuing relevant forms and documents to waiting customers
Receptionist
Leeming Dental Centre
Perth, WA
01.2005 - 11.2008
- Managing the front desk; greeting patients, processing payments/invoices, scheduling appointments, answering phones, organizing morning meetings and opening/closing the clinic
- Regular use of specialised dental software, Microsoft programs (primarily Excel, Outlook, Word, PowerPoint) SMS auto alert software and HICAPS
- Weekly banking reconciliation
Pharmacy Assistant
Coolbellup Pharmacy
Perth, WA
01.2005 - 01.2008
- Customer serivc;, providing assistance with scripts, shelf products and over-the-counter products (schedule 2 and 3 medications)
- Accepting and assisting pharmacists with the dispensing of script medications and providing detailed product information
- Use of computer software to process financial transactions, stock management, generation of stocklists and labels
- Creating daily order of stock and receiving, unpacking and auditing stock deliveries
Education
Bachelor of Tourism -
Murdoch University
01.2005 - 01.2007
Carey Baptist College
01.2000 - 11.2004
Bachelor of Health Science - Naturopath
Endeavour College of Natural Health
Perth 07.2020 - Current
Skills
Proficient in range of specialised software
Point-of-sale system operation
Records and database maintenance
Time management/task prioritisation skills
Written and verbal communication skills
Collaboration/teamwork
Problem solving and troubleshooting skills
Social-media management
General Windows computer skills
Hobbies and Goals
I have a keen interest in health optimization, fitness, meditation, yoga, and nature. I am passionate about personal growth, and living a life aligned with my own values and goals; and I am dedicated to working to achieve this. Aside from studying a Naturopathy degree to work towards my dream career, I am also currently undertaking self-driven learning to expand my skills in social media management, virtual assistance and Canva.
Timeline
Personal Assistant
Dr Carrie Rigoni - Chiropractor
04.2021 - Current
Bachelor of Health Science - Naturopath
Endeavour College of Natural Health
07.2020 - Current
Ward Clerk
WA Health Department
04.2017 - Current
Sanction Management Officer
Department Of Transport
07.2011 - 11.2012
Customer Service Operator/Acting Supervisor
Department of Transport, Willagee Licensing Centre
04.2008 - 07.2011
Receptionist
Leeming Dental Centre
01.2005 - 11.2008
Pharmacy Assistant
Coolbellup Pharmacy
01.2005 - 01.2008
Bachelor of Tourism -
Murdoch University
01.2005 - 01.2007
Carey Baptist College
01.2000 - 11.2004