Asha Rao
Aveley
Summary
Highly adaptable with a proven ability to remain calm, focused and effective in high pressure situations. Skilled at prioritising tasks, meeting tight deadlines, resolving issues quickly while maintaining exceptional attention to detail.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Developed strong organizational and communication skills in fast-paced office environment. Excel at managing schedules and coordinating tasks while ensuring smooth operations. Motivated to bring these transferable skills to new professional challenge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administration Assistant & Customer Service
Fremantle Community Legal Centre
10.2023 - Current
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist with onboarding new employees and supporting training activities.
- Organised office supplies, stationery and equipment to ensure operational efficiency.
Pharmacy Assistant
Optimal Pharmacy
10.2022 - 09.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
Education
High School Diploma -
La Salle College
Middle Swan, WASkills
- Scheduling appointments
- Confidential document control
- Data organization
- Multi-line phone systems
- Managed the direct entry point of service
- Managed high pressure situations
- Training new staff
Certification
- Certificate IV in Business
Timeline
Administration Assistant & Customer Service
Fremantle Community Legal Centre
10.2023 - Current
Pharmacy Assistant
Optimal Pharmacy
10.2022 - 09.2023
High School Diploma -
La Salle College
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