Asha Robertson
Traralgon,Australia
Overview
11
11
years of professional experience
Work History
Temporary Medical Transcriptionist - Remote
Various independant doctors
Traralgon, Victoria
03.2016 - 04.2016
- Transcribed medical dictations with high accuracy and attention to detail.
- Reviewed and edited transcriptions to ensure proper medical terminology and formatting.
- Translated medical shorthand, jargon, and abbreviations into clear documentation.
- Liaised with doctors to clarify terminology and enhance transcription quality.
Temporary Customer Service Adviser
Centerlink Call Center Cairns
Cairns, QLD
02.2011 - 04.2011
- Handled incoming calls related to disaster relief and general inquiries.
- Assessed customer eligibility for payment claims.
- Updated customer contact details during each call.
- Processed and lodged new claims efficiently.
- Monitored progress of existing claims for timely updates.
- Issued payments, including advance and regular disbursements.
- Suspended, canceled, or restored payments as necessary.
- Coordinated appointments and referred customers to relevant social services.
Team Member
Grill’d Cairns
Cairns
06.2010 - 02.2011
- Delivered exceptional customer service, greeting guests and assisting throughout visits.
- Trained staff members on food handling and customer interaction protocols.
- Organized and supervised food orders to ensure timely meal preparation.
- Operated order tills and EFTPOS machines for efficient transaction processing.
- Prepared, sent, and served meals while maintaining cleanliness of dining areas.
- Maintained fully stocked workstations prior to peak periods to enhance efficiency.
- Conducted general cleaning duties, including washing utensils and clearing tables.
Cook/Kitchenhand
Souvlakihut Traralgon
Traralgon
12.2009 - 04.2010
- Prepared and cooked meals in compliance with health standards.
- Organized and managed food orders efficiently.
- Operated ovens, grills, and kitchen appliances to ensure optimal functionality.
- Unpacked and stored food and beverage deliveries accurately.
- Maintained cleanliness of utensils, dishes, and kitchen areas.
- Recorded temperature logs to monitor food safety standards.
- Provided occasional customer service to enhance dining experience.
Integration Aide
Liddiard Road Primary School
Traralgon
01.2008 - 12.2008
- Integrated two students with dyspraxia and an intellectual disability into classroom activities.
- Aided speech therapy sessions to enhance communication skills.
- Collaborated with teachers, integration aides, and parents to support student needs.
- Maintained chat books and integration diaries for progress tracking.
- Provided assistance in literacy and numeracy skill development.
- Supported class teacher in daily classroom operations.
- Facilitated listening sessions during reading activities.
- Performed light office duties, including photocopying and administrative tasks.
Teachers Aide
Kosciusko Primary School Traralgon
01.2007 - 12.2008
- Aided teachers in grades 3 and 4 classrooms to enhance learning outcomes.
- Assisted students with literacy and numeracy skills through individual and group instruction.
- Performed classroom duties, including monitoring progress and correcting assignments.
- Collaborated with teachers, integration aides, and parents as needed for student support.
- Executed light office tasks, such as photocopying and word processing.
- Participated in class excursions, providing logistical support and supervision.
- Facilitated reading sessions, promoting student engagement and comprehension.
- Administered first aid to ensure student safety.
Retail Assistant
Kmart Traralgon
01.2005 - 12.2008
- Operated cash registers to process transactions efficiently.
- Delivered exceptional customer service to enhance client satisfaction.
- Managed opening and closing of layby department operations.
- Participated in stocktaking to maintain accurate inventory levels.
- Prepared and stored layby parcels for organized retrieval.
- Coordinated layby pickups to ensure timely customer service.
- Replenished shelves to maintain product availability and presentation.
Education
Medical Terminology
TAFE NSW
NSW02-2013
Queensland Responsible Service of Alcohol -
TAFE QLD
QLD01.2010
Certificate of Education Integration Aide -
TAFE VIC
Morwell, VIC01.2005
Level 2 First Aid -
TAFE VIC
Morwell, VIC01.2005
Victorian Responsible Service of Alcohol -
TAFE VIC
01.2005
Occupational Hygiene for the Food Industry -
TAFE VIC
Morwell, VIC01.2005
Cued Articulation In-Service -
01.2005
Victorian Certificate of Education -
01.2003
Auslan Sign Language Level 1 -
01.1999
Skills
- Great organizational skills
- High standards of quality
- Eagerness to learn
- Passion for mental health and education
Timeline
Temporary Medical Transcriptionist - Remote
Various independant doctors
03.2016 - 04.2016
Temporary Customer Service Adviser
Centerlink Call Center Cairns
02.2011 - 04.2011
Team Member
Grill’d Cairns
06.2010 - 02.2011
Cook/Kitchenhand
Souvlakihut Traralgon
12.2009 - 04.2010
Integration Aide
Liddiard Road Primary School
01.2008 - 12.2008
Teachers Aide
Kosciusko Primary School Traralgon
01.2007 - 12.2008
Retail Assistant
Kmart Traralgon
01.2005 - 12.2008
Medical Terminology
TAFE NSW
Queensland Responsible Service of Alcohol -
TAFE QLD
Certificate of Education Integration Aide -
TAFE VIC
Level 2 First Aid -
TAFE VIC
Victorian Responsible Service of Alcohol -
TAFE VIC
Occupational Hygiene for the Food Industry -
TAFE VIC