Ashalatha Pernaje
St Agnes,SA
Summary
Experienced and compassionate Administrative Assistant and Personal Care Worker with over 12 years of experience across aged care, education, and customer service sectors. Proven ability in client support, data entry, rostering, office coordination, and delivering high-standard personal and emotional care. Skilled in using Microsoft Office, documentation systems, compliance management, and multitasking in fast-paced environments. Seeking to contribute in a people-focused, organised, and high-impact workplace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Care Worker & Lifestyle Assistant
Lutheran Homes Group
01.2022 - Current
- Delivering personal care, grooming, hygiene and mobility support
- Providing companionship, emotional support, and daily engagement
- Assisting with medication administration and chart documentation
- Maintaining bowel, sleep, continence and behavioural logs
- Conducting light physical activities, games, and bus trips
- Promoting residents’ wellbeing, independence, and dignity
- Aged Care & Residential Services
Personal Care Worker
Southern Cross Care
01.2020 - Current
- Assisting residents with showering, dressing, feeding, and mobility
- Documenting care routines in accordance with aged care compliance
- Supporting cognitive and emotional wellness of residents
- Ensuring infection control, respect for privacy, and dignity
- Liaising with families and nursing staff for continuity of care
- Residential & Community Aged Care
Branch Administrator & Franchise Director
MIFSE (Educational Institute)
01.2010 - 01.2019
- Managed daily branch operations, scheduling and documentation
- Handled student admission, application review and enrolments
- Coordinated staff meetings, training, and performance reviews
- Organised seminars, graduation ceremonies and HR collaborations
- Developed new branches, assisted with franchise setup and compliance
- Vocational Training & Fire Safety Education
Student Counsellor
MIFSE
01.2009 - 01.2010
- Advised students on course options and career pathways
- Maintained student records, library audits, and stationary distribution
- Responded to calls, handled walk-in enquiries, and enrolment forms
Customer Care Executive
Univercell Mobile Showroom
01.2009 - 12.2009
- Delivered consultative product advice based on client needs
- Met and exceeded sales targets through upselling and promotions
- Supported billing, cash handling, and product demonstration
- Ensured excellent customer service and complaint handling
- Retail Customer Service
Education
Certificate III - Individual Support (Aged Care)
01.2020
Bachelor of Computer Applications - IT & Administration
SDM College
01.2009
Skills
- Administrative support and office management
- Rostering, shift planning, and attendance tracking
- Client documentation, case notes, and progress reports
- Medication assistance (Med Com certified)
- Emotional and physical support for aged care residents
- Meeting coordination and event planning
- Strong communication and interpersonal skills
- Time management and multitasking
- Adaptability, empathy, and cultural awareness
- Familiar with My Aged Care & aged care standards
- Proficient in Microsoft Office, Outlook, and basic systems
- File organisation, data entry, and CRM handling
Hobbies and Interests
Dancing, Singing, Yoga, Painting, Cooking
Accomplishments
- Best Compassion Star – 2024, Southern Cross Care
- Best Branch Administrator (Bangalore) – 2017
- Best Counsellor Award – 2012
- Best Salesperson – 2009, Univercell Karnataka
Skills
- Administrative support
- Personal care assistance
- Documentation & reporting
- Multitasking
- Client records
- Medication administration (Med Com)
- Aged care standards
- Communication skills
- Time management
- Microsoft Office
- Emotional support
- Event coordination
- File handling
- CRM & compliance
Certification
Cert-III in Individual Support
First Aid Certificate
Compassion Star Award 2024 - Southerncross Care, South Australia
Awarded the best employee award by SouthernCross care from South Australia in the year 2024.
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Limited Working
Tamil
Limited Working
Interests
- Cooking
- Participating in cultural exchange programs
- Gym Workouts
- Enjoy participating in Yoga for overall physical and mental well-being
Timeline
Personal Care Worker & Lifestyle Assistant
Lutheran Homes Group
01.2022 - Current
Personal Care Worker
Southern Cross Care
01.2020 - Current
Branch Administrator & Franchise Director
MIFSE (Educational Institute)
01.2010 - 01.2019
Student Counsellor
MIFSE
01.2009 - 01.2010
Customer Care Executive
Univercell Mobile Showroom
01.2009 - 12.2009
Bachelor of Computer Applications - IT & Administration
SDM College
Certificate III - Individual Support (Aged Care)
Similar Profiles
Chi Jac (Megan) HsuChi Jac (Megan) Hsu
Health Services Management Intern at Lutheran Homes GroupHealth Services Management Intern at Lutheran Homes Group
Simranpreet KaurSimranpreet Kaur
Hospitality Services Assistant at Lutheran Homes GroupHospitality Services Assistant at Lutheran Homes Group
ARYAN NARULAARYAN NARULA
Personal Support Worker at Lutheran Homes GroupPersonal Support Worker at Lutheran Homes Group
Kyron BurgessKyron Burgess
Gym Manager at Force Elite Academy Pty LtdGym Manager at Force Elite Academy Pty Ltd
Joel PhillipsJoel Phillips
Security Police Officer at South Australia PoliceSecurity Police Officer at South Australia Police