Ashalie Amarasinghe
12,Gribble Street, Lucas,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Sri Lankan Airlines Limited
07.2017 - 06.2023
- Ensured passenger safety and comfort by conducting pre-flight safety briefings, assisting with emergency procedures, and maintaining a high level of situational awareness.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Adept at safety, health, and sanitation standard with practical knowledge in aviation. Equipped with first-aid and medical emergency skills to respond to inflight emergencies and security concerns.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated effective communication and conflict resolution skills to address passenger concerns and maintain a positive atmosphere.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Receptionist/Telephone Operator
Hemas Travels (Pvt) Ltd
07.2016 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Business -
Lyons College
Melbourne, VIC08.2026
IATA/Airline Cabin Crew Training -
Sri Lankan Aviation College
Colombo, Sri Lanka2015
IATA/UFTAA Travel And Tourism Foundation Diploma -
Sri Lankan Aviation College
Colombo, Sri Lanka2015
Intermediate Level of Diploma In English - English
Aquinas University College
Colombo, Sri Lanka2015
Certificate of Applied Information Technology -
SLT Training Centre
Colombo, Sri Lanka2014
Completed Diploma in Computer Studies - Computer Studies
Information Technology Training Institute
Colombo, Sri Lanka2013
Skills
- Excellent customer service and interpersonal skills
- Strong communication and active listening abilities
- Proficient in conflict resolution and problem-solving
- Attention to detail and service excellence mindset
- Experience in maintaining clean and organized environment
- Ability to adapt to fast-paced and changing environments
- Knowledge of safety protocols and emergency response
- Collaborator and Sound IT background
- Good presentation Skills and Hospitality Service Expertise
Additional Information
Sarah Vann
Manager,
Kmart,
Wendouree,
VIC 3355
sarahvann@hotmail.com
0438733070
Ranisha Fernando
IT Specialist,
IBM,
25 Wetlands Drive,
Mount Helen
VIC 3350
ranishaf@au1.ibm.com
0400935234
Timeline
Flight Attendant
Sri Lankan Airlines Limited
07.2017 - 06.2023
Receptionist/Telephone Operator
Hemas Travels (Pvt) Ltd
07.2016 - 04.2017
Bachelor of Business -
Lyons College
IATA/Airline Cabin Crew Training -
Sri Lankan Aviation College
IATA/UFTAA Travel And Tourism Foundation Diploma -
Sri Lankan Aviation College
Intermediate Level of Diploma In English - English
Aquinas University College
Certificate of Applied Information Technology -
SLT Training Centre
Completed Diploma in Computer Studies - Computer Studies
Information Technology Training Institute
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