ASHAMADHURI PERUMALLA

Investigating and resolving network connectivity issues (LAN & WAN), performance problems, and other network-related incidents.
- Addressed common network protocol issues from DNS, HTTP, and DHCP.
- Planning and executing upgrades, and migrations to accommodate growing organizational needs and requirements.
Providing technical support to end-users regarding network-related issues, offering guidance on best practices, and conducting training sessions to
educate users about network usage and security protocols.
Interacting with network equipment vendors and ISP for support, and troubleshooting assistance.
- Ensuring network compliance with industry standards, regulatory requirements, and organizational policies related to data privacy, security, and governance.
- Provided installation, support, and troubleshooting assistance for Microsoft and Apple products.
- Planned project management activities, ensuring seamless coordination with clients to provide regular updates on project progress, thus enhancing client
satisfaction and maintaining transparency throughout the delivery process.
- Managed data entry and monitored order progress via Ordering System and supplier portals, facilitating smooth workflow and ensuring timely completion of orders.
- Ensured the integrity of business systems by providing timely and accurate data entry, verifying recorded information to guarantee data accuracy and
completeness. Additionally, performed complementary tasks such as CRM maintenance to support efficient data management

- Monitoring network performance, identifying and resolving issues to ensure optimal network operation.
Investigating and resolving network connectivity issues (LAN & WAN), performance problems, and other network-related incidents.
- Addressed common network protocol issues from DNS, HTTP, and DHCP. Planning and executing upgrades, and migrations to accommodate growing
organizational needs and requirements.
- Maintaining accurate documentation of network configurations, diagrams, procedures, and policies to ensure proper understanding and management of
the network infrastructure.
- Providing technical support to end-users regarding network-related issues, offering guidance on best practices, and conducting training sessions to
educate users about network usage and security protocols. Interacting with network equipment vendors and ISP for support, and troubleshooting assistance.