Ashan Adihetti
Lyneham,ACT
Summary
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Industrious Personal Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes Credit knowledge and expansive experience in Analytics.
Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Personable New Accounts Representative with 6 years' experience in Banking. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.
Overview
12
12
years of professional experience
Work History
Food and Beverage Attendant
IHG - InterContinental Hotels Group
Canberra, ACT
07.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Administration Assistant
Clean City Services Pty Ltd
Canberra, ACT
05.2022 - 08.2022
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
Finance Manager
CAD Holdings Lanka (Pvt) Ltd
Ampara, Sri Lanka
01.2018 - 04.2022
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Protected company assets with strategic risk management approaches.
- Mitigated process gaps and managed financial operational functions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Senior Banking Assistant
National Development Bank PLC
Akkaraipattu, Sri Lanka
04.2012 - 01.2018
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Wrote and distributed customer correspondence.
Banking Assistant
DFCC Bank PLC
Matara, Sri Lanka
05.2010 - 03.2012
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Greeted customers and helped with product questions, selections and purchases.
Education
Bachelor of Business Admin. - Business Administration And Management
Ibero-American University
Mexico12.2020
Skills
- Accuracy Improvements
- Commercial Recording
- Appointment Coordination
- Database and Client Management Systems
- Document and File Management
- Verifying Data Accuracy
- Strong Organizational Skills
- Business Administration
- Resource Coordination and Allocation
- Ease with Computers and Technology
- Managing Status Reports
- Computers and Technology
- Confidentiality and Data Protection
Accomplishments
Achieved 187% from Individual Assets Targets for the year of 2014.
Achieved 181% from Individual Liability Targets for the year of 2014.
Achieved 200% from Individual Customer Identification Targets for the year of 2014.
Achieved 110% from Individual Assets Targets for the year of 2015.
Achieved 96% from Individual Liability Targets for the year of 2015.
Maintained 0% Non-Performing Loans for Dream Maker Personal Loans for the Year of 2014 & in 2015 worked as the Dream Maker personal Loan Product Champion.
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Food and Beverage Attendant
IHG - InterContinental Hotels Group
07.2022 - Current
Administration Assistant
Clean City Services Pty Ltd
05.2022 - 08.2022
Finance Manager
CAD Holdings Lanka (Pvt) Ltd
01.2018 - 04.2022
Senior Banking Assistant
National Development Bank PLC
04.2012 - 01.2018
Banking Assistant
DFCC Bank PLC
05.2010 - 03.2012
Bachelor of Business Admin. - Business Administration And Management
Ibero-American University
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