Ashanti Alemu
Melbourne,VIC
Summary
Proactive Student Advisor at Victoria University, enhancing student experiences by providing strategic advice and resources. With a proven track record in exceeding service expectations and enhancing student satisfaction. Skilled in CRM management and conflict resolution, I effectively built rapport with diverse clients while participating in initiatives that improved student services. Committed to achieving results and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Student Advisor - Staff at VuHQ
Victoria University
11.2022 - 08.2024
- Handling high call volumes, including inbound and outbound calls, chats, and emails.
- Assisting students in allocating their timetables, manual enrollment, general advice, fee assistance, scholarships, referrals to higher departments, graduation updates, form assistance, and general inquiries.
- Dealt with international and domestic students, higher education, TAFE, and VCE included.
- Proficient in systems, such as RightNow, Jabber, Finesse, and Allocate, both in the HQ office and while working from home, is applied.
- Building rapport with customers.
- Participated in campus-wide committees related to student services initiatives.
- Troubleshooting product/service issues.
Call Centre/ Sales Agent
Probe
09.2021 - 08.2022
- Company Overview: Call Centre Agent
- Hitting and exceeding sales targets by growing revenue by upselling existing customers.
- Building long-term client relationships.
- Independence, ability to work from home, trained from home.
- Ability to use the Genysis system and Salesforce.
- Validate and enter data into the CRM according to policies.
- Review the data, and escalate any discrepancies.
- Worked cross-functionally with marketing and support to improve the client experience.
Team Member
KFC
04.2018 - 09.2020
- Company Overview: Team Member
- Greeted customers and provided excellent customer service
- Maintained friendly customer service during busy periods
- Efficient handling & delivery of customer orders
- General maintenance of store appearance, ensuring store is presentable at all times
- Taking cash & EFTPOS payments using Point of Sale (POS) system
- Ensuring supplies are always well stocked
- Train new staff on the job
- Team Member
Education
Certificate IV - Mental Health
Victoria University
Skills
- Excellent communication skills
- Positive attitude
- Attention to detail
- Proficient with computers
- Goal setting
- Tech savvy
- CRM management
- Conflict resolution
- Leadership qualities
- Individual counseling
References
References available upon request.
Timeline
Student Advisor - Staff at VuHQ
Victoria University
11.2022 - 08.2024
Call Centre/ Sales Agent
Probe
09.2021 - 08.2022
Team Member
KFC
04.2018 - 09.2020
Certificate IV - Mental Health
Victoria University
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