Summary
Overview
Work History
Education
Skills
Volunteer Experience
Additional Information
Key Academic Units
Timeline
Generic

Ashanti Wiley

Melbourne,VIC

Summary

I have always had a passion for aviation. I have undertaken a degree in aviation management and practical flight training. Through my studies and flight school experience, I have gained a good understanding of how airlines operate, from both the cockpit and ground operations. My current experience has been in fast-paced roles that have helped me build strong organizational and communication skills. I am now looking to further enhance these skills in an airline operations role.

Overview

9
9
years of professional experience

Work History

Sales and Performance Representative

TPG- Vodafone
Melbourne, VIC
09.2016 - Current
  • Collaborated with sales and management teams to meet and exceed performance targets.
  • Streamlined daily operations to improve productivity and customer satisfaction.
  • Planned sales strategies and set clear benchmarks for team performance.
  • Coached and supervised staff to strengthen a motivated, high-performing team.
  • Handled customer complaints and resolved issues promptly, increasing satisfaction and retention.
  • Maintained strong relationships with customers, suppliers, and internal stakeholders.
  • Ensured compliance with company policies, safety standards, and service protocols.

Office Support

Lithium Springs Limited
Perth, WA
01.2022 - 02.2023
  • Coordinated board and general meetings, prepared agendas, took minutes, and ensured follow-up on action items.
  • Provided executive-level administrative support including calendar, travel, and email management.
  • Liaised with vendors and contractors to ensure timely, quality service delivery.
  • Supported accounts payable processing and expense reporting.
  • Organised logistics for corporate events and travel in line with policy and budget.
  • Delivered efficient front office support, enhancing customer service and internal communication.
  • Facilitated communication across departments during audits and quarterly reviews.

Education

Bachelor of Aviation Management -

Swinburne University of Technology
Melbourne, VIC

CASA Private Pilot Licence Theory

CAE Melbourne Flight School
Melbourne, VIC

Certificate IV in Aeronautics - CPL Theory

South Metropolitan TAFE
Perth, WA

Diploma - Commerce

North Metropolitan TAFE
Perth, WA

Skills

  • Task coordination
  • Cross-department liaison
  • Understanding of aviation safety protocols
  • Knowledge of fatigue management protocols
  • Office support and record management
  • Effective prioritsation of tasks
  • Effective problem-solving under pressure
  • Operational adaptability
  • Regulatory compliance
  • Relationship management skills
  • Travel and schedule management
  • Microsoft Office proficiency

Volunteer Experience

Boys and Girls Club of America

  • Helped organise community events such as food drives, animal shelter visits, and activities for foster children
  • Supported fundraising initiatives to raise money for club programs and outreach efforts
  • Assisted with special events, educational workshops, and environmental awareness activities
  • Provided emotional support to elderly residents in community homes, and promoted a positive, inclusive environment
  • Collaborated with volunteers to provide support and represent the organisation with professionalism and care.

Additional Information

  • Software Capabilities: Oracle, Siebel, QSL, Salesforce, Microsoft Teams, Viva Engage, and Microsoft
  • Interests: Aviation Safety, Airline Operations and Coordination, Travelling and Exploring.

Key Academic Units

Projects

Capstone Project – Bachelor of Aviation Management
Completed in final year of study
Worked with an external aviation partner to solve a real-world industry problem. Planned and pitched a project proposal, managed tasks, and worked closely with stakeholders to deliver a final report and presentation. Gained hands-on experience in teamwork, project planning, and industry engagement.

Human Factors in Aviation – Academic Project
Explored how human factors impact safety and performance in aviation systems. Analysed real-world scenarios involving human error or system mismatch, and developed practical solutions to improve the interaction between people, tasks, technology, and the environment.

Airport Planning and Management – Academic Project
Studied the structure and operations of a functioning airport through a detailed simulation. Examined airport layout, revenue streams, and cost control measures. Applied planning and decision-making skills to manage airport performance and test operational strategies in a simulated environment.

Timeline

Office Support

Lithium Springs Limited
01.2022 - 02.2023

Sales and Performance Representative

TPG- Vodafone
09.2016 - Current

Bachelor of Aviation Management -

Swinburne University of Technology

CASA Private Pilot Licence Theory

CAE Melbourne Flight School

Certificate IV in Aeronautics - CPL Theory

South Metropolitan TAFE

Diploma - Commerce

North Metropolitan TAFE

Similar Profiles

CREATE PROFILE
Ashanti Wiley