JAVARIA QAZI
Dallas,VIC
Summary
Seasoned Store Manager specializing in management of Flagship,AA grade stores. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
Work History
Store Manager,Trainer & Buying Team Member
CONNOR CLOTHING
Melbourne, Victoria
11.2014 - Current
- Leading Flagship and AA grade store as leader and leading by example for team of 10/12 team members.
- Managing and setting budgets and targets for team and being Responsible for all operations at store.
- Greeting and serving all customers .Assuring customers receive world class customer experience based on excellence and building long term relationships.
- Dealing with all sort of customer queries and ensuring customer satisfaction is achieved at all levels.
- Maintaining,consolidating and replenishing stock levels and making sure store is visually visual merchandised at world class standards.
- Creating and developing strategies to achieve allocated budget and reaching KPI's.
- Keeping up to date with promotions and putting up displays.
- Travelling overseas for setting up stores and training new teams.
- Attending Buy days at Sydney head office representing Team Victoria product buying team and choosing products for new seasons.
- Hiring Assistant Managers and sales associates and training them in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on foretasted customer levels, individual employee knowledge and service requirements.
- Applying performance data to evaluate and improve operations, target current business conditions and forecast needs.
Sales Assistant
Connor Clothing
Melbourne , Victoria
11.2014 - Current
- Greeting all customers who walk in store.
- Be involved in stock and Management.
- Stock shelves and merchandise.
- Pricing new merchandise and receiving deliveries and new stock.
- Working with KPI’s ,daily personal and store budget.
- Keeping up to date with promotions and putting up displays.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to provide information about products, availability and pricing.
- Processed cash and credit card payments.
- Merchandised attractive store displays with current offerings to drive store sales.
Sales Assistant
Food Works
Dallas, Victoria
06.2017 - 07.2019
- Advise customers on the location, selection, price, delivery, use and care of goods available at the store, with the aim of encouraging them to buy and to return to buy in the future.
- Processing sales through cash, check, credit cards, vouchers, or automatic debits.
- Issuing receipts, refunds, credits, or change as per customer’s requirements.
- Cash count ,float and drawer audits during and at the end of day.
- Assist customers by providing information ,resolving their queries and complaints.
- Help customers choose between the company’s array of goods and services, process payments and maintain a high level of customer service.
- Establishing prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Resolve customer queries, and provide information on procedures or policies where needed.
- Liaising with customers in order to ensure a transaction goes smoothly.
- To create a great customer experience with an approachable manner from the time customers walk in to the time they exit the store.
Marketing & Sales Manager
Tehila Fashions Craigieburn, Victoria
04.2014 - 11.2014
- Maintaining customer satisfaction for every service supplied by the boutique to the consumers.
- Ensuring that the monthly sales targets and other business objectives are met with the help of the proper management and organization techniques.
- Develop and extend the customer service provided to the potential customers and improve the image of the brand in the local market.
- Maintaining a timely interaction with the clients and establishing professional relationships with the new customers.
- Enforcing procedures that are dedicated for stock control.
- Carrying out day-to-day stock takes.
- Active coordination and enforcement of PR and advertizing initiatives, in coordination with the corporate offices.
- Making, maintaining and updating daily sale records and stocks.
Resturant Manager
Aussie Dera Coburg, Victoria
08.2013 - 04.2014
- Dealing with all the customers and online orders.
- Handling cash as a front Manager.
- Making sure that the best customer service is being provided to all the customers.
- Managing and ordering all the inventories and stock.
- Acting as a liason between the workers and managment.
- Keeping a record of all the sales and inventories.
Administrative Manager
Foundation/ Headstart School System
Karachi, Pakistan, Pakistan
08.2007 - 08.2013
- Primarily assist and support the Building Head and the Management at all times.
- In the absence of the Principal substitutes in all matters while keeping a liaison with the Head Office.
- Represent the Building Head outside school as and when required.
- Provide logistical support to execute programs during extra-curricular activities/events- during and after school hours.
- Ensure that all items in the library, sports areas, classroom, office, etc.
- Are properly inventoried as per HSS system and procedure.
- Seeing to the requisition and material allocation for teachers if and as assigned by the Building Head.
- Grade 1 class teacher.
- Planning Language Curriculum for Grade Advanced Nurseries Level Coordinator.
- Advanced nursery teacher for more than three years.
- Planning curriculum for all H.S.S.
- Advanced nursery level.
- Making and compiling of all the worksheets for respective level.
- Classroom Responsibilities:.
- Teaching children of different age groups from 2y.5m to 5.5m.
- Teaching all subjects including math, language, culture, music, arts, and sports.
- Teaching children how to express themselves through English language.
- Teaching children basic concepts of different Montessori materials.
- Teaching children how to use different sensorial materials to improve and build their muscles for grabbing pencils and crayons and writing.
- Conducting different workshops on Behavior Management, Class room management,time management,teacher’s etiquette's,art of story telling,creative writing,music and movement etc.
- Coordinating and planning school events including sports day, earth day, carnival, universal children day, religious celebrations and annual dinners.
- Designing and making the backdrops for Main School Events.
Owner & designer
Rijaal Men’s Store
Karachi, Pakistan
01.2010 - 01.2012
- Owner of Menswear boutique at Zamzama, Karachi.
- Analyzed and researched fashion trends.
- Collected & reviewed samples of new fabric and textile products by attending trade shows or visiting manufacturers.
- Selected textiles including fabrics, fasteners and other materials.
- Responsible for drafting and sketching apparel designs with computerized CAD software.
- Responsible for employing and training new fashion designers.
Education
Bachelor of Science - Botany
University of Baluchistan
Quetta12.2000
Higher Secondary Certificate - Pre Medical
Satellite Town Girls College,
Quetta08.1998
Secondary School Certificate -
Federal Govt. Public School
Quetta07.1996
Skills
- Employee Interviewing
- Training Method Development
- Performance Assessment
- Staff Scheduling
- Team Leadership
- Role Playing
- Decision Making
- Attention to Detail
- Administrative Management
- Goal Setting
Additional Information
- Awarded Connor Brand Ambassador and Manager of the month (multiple times)
- Awarded "Teacher of the year" for the academic session 2010-11,
- Awarded "Special teacher of the year" for the year 2009-10,
- Awarded several appreciation certificates from the management and
Timeline
Sales Assistant
Food Works
06.2017 - 07.2019
Store Manager,Trainer & Buying Team Member
CONNOR CLOTHING
11.2014 - Current
Sales Assistant
Connor Clothing
11.2014 - Current
Marketing & Sales Manager
Tehila Fashions Craigieburn, Victoria
04.2014 - 11.2014
Resturant Manager
Aussie Dera Coburg, Victoria
08.2013 - 04.2014
Owner & designer
Rijaal Men’s Store
01.2010 - 01.2012
Administrative Manager
Foundation/ Headstart School System
08.2007 - 08.2013
Bachelor of Science - Botany
University of Baluchistan
Higher Secondary Certificate - Pre Medical
Satellite Town Girls College,
Secondary School Certificate -
Federal Govt. Public School
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