Saraniya Elengovan

• Possess a strong understanding of securities services.
• Formed partnerships with diverse stakeholders both client and with internal Citi teams across varying seniority to drive a successful relationship.
• Steered initiatives relating to fund launches and systems migrations aligning closely with operations , change management and technology.
• Analysed gaps between technology and business needs to drive technology geared solutions
• Managed platinum client's Technology interaction with Citi and oversee the impact of disruptions to the client's operational processes.
• Provided oversight for risk and Technology incident management material shared with external Citi institutional clientele and for impact of disruption to client workflow and SLAs
• Worked with Citi Sales, Client Executives and other Technology units to complete Request for Proposals (RFPs) and Due Diligence for both new client deal and existing relationship
• Involved in the preparation of Technology budget estimates for new client deals through interactions with Sales, Product, Operations and Technology.
• Consolidated technology material pertaining to both the Securities Services business as well as specialised topics pertaining to Citi innovation, information security and technology Strategy.
• Building knowledge base of infrastructure supporting the securities services technology internally.

• Served APAC region by offering technical account management services for Data Acquisition & Content Management
• Developed trusting relationships with financial institutions (clients) to fully comprehend market and conduct ongoing market research
• To oversee technical onboarding of data providers (clients) and ensure that content and data are delivered in timely manner
• Expanding data coverage through ongoing client involvement, product, and process development
• Increased by 150 % of terminal's coverage of equity financial models
• Encourage content partners to extend their research and financial data by driving business plan
• Led global technology and business initiatives garnering support from various stakeholders and brought it to success
• Managed projects using JIRA improve on product and acting as product owner to manage stale data on terminal
• Used data analytics to uncover user journey insights to propose enhance workflows
• Developed and executed solutions to customer needs and drivers through hands-on engagement.
• Managed technical integration, systems engineering program management, customer support and program management.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
• Engaged in tool and process improvements to streamline customer success activities and services.

• Led APAC team in direction that will increase client success
• To maintain client retention for 100x clients, oversaw programs for client engagement and consistently offered product support
• Resolved concerns with products or services to help with retention and drive sales.
• Analysed workflow gaps and draw up standard protocols for service team
• Worked together with technical team to improve functionality of product to meet customer expectations
• Gained proficiency with web platform, Excel add-in tool, and feeds
• Increased client's usage of the platform through understanding their needs and their workflow
• Directed initiatives to onboard and retain clients onto platform
• Resolved product flaws with product team
• Provided training via onsite and online for Fitch Connect platform
• Drew up documentation to serve as a guide for platform usage.
• Client feedback was gathered and articulated to Product and Sales as necessary to support product renewal, growth, and improvement goals

[ TradMatch , TradSwitch ]

• Enhanced development plan and used market research to lead product’s success , successfully managed relationships to bring on new traders from at least 10 banks and more on to the platform
• Worked globally as member of cross-functional team to ensure success of product and improve the trading volume by about 50 %
• Product Manager for trading platform operating in FX market
• Successfully raised clients' trading volume on trading platform
• Engaged in full-cycle project management and testing for digital platform upgrades
• Document business requirements based on user requirements
• New clients onboarded thru successful relationship management
• Trained new users how to trade on platform
• Leveraged on SalesForce to handle customer information
• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.

• Increased firm's trading volume through proactive client engagement and enhancement of product services through collaboration with various technical departments
• Managed number of client accounts using FX trading platform
• Engaged with liquidity providers to enhance rates of G10 currencies flowing into platform for client use
• Monitored trading volume of clients and utilised data to suggest improved pricing from liquidity providers
• Requirements were gathered through session of stakeholder feedback
• Engaged in project management for platform's new feature rollouts
• Trained new users on the operation of trading platform
• Utilised API tools for cross-platform clients

• Project: Post trade Settlement Modernization , Client On boarding
• Worked to improve newly established system and collaborated with vendors to meet project's objectives
• Market counterparties were integrated onto new platform
• Changes to system requirements and flaws are controlled (Daily Scrums)
• Engaged in software development lifecycle for Post trade system (PTS)
• Developed in depth knowledge on clearing and settlement of securities
• Connectivity and messaging expertise using API, FIXML, and ISO20022
• Participated in functional test case planning and execution for SIT, UAT, and regression cycle
• Led project and documentation for conformance testing with trading members
• Gap analysis was initiated between deployed software system and business requirements
• Involved with client onboarding and certification for trading members utilizing PTS system.
• Collaborated with developers and product owners to stay current on product features and intended functionality.