Ashe PETTERSSON
Richmond,VIC
Summary
Hardworking team-player who works well in fast-paced environments. Comfortable maintaining a safe environment and positive in fluctuating, highly demanding situations. Has experience in medical administration, administering first aid, customer service and hospitality. Comfortable in leadership positions.
Overview
4
4
years of professional experience
Work History
Cocktail Bartender
The Botanical Hotel
07.2022 - 12.2022
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Monitored patrons to keep alcohol consumption at designated levels
- Processed cash and EFTPOS payments totalling upwards of $5000 on daily basis
- Prepared specialty drinks for patrons in all areas of venue, including restaurant/bar/café/winestore
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff
- Engaged in small talk with patrons to build rapport and earn repeat business
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Stocked bar with relevant supplies
- Promoted customer safety by maintaining current list of available ride services for inebriated customers
- Collected food, wine and appetizer orders from patrons and promoted upsell items
- Replaced stock on regular schedule and after special events to prepare for forecasted needs
- Upsold customers from shelf to premium brands to help boost sales.
Waitress/Bartender
Hotel Leeton
07.2020 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Increased sales of high margin menu items through effective upselling
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Medical Receptionist
Leeton Medical Practice
11.2018 - 11.2020
- Interviewed patients to collect medical information and insurance details
- Calmly and efficiently administered first aid and assisted medical staff in emergent situations
- Liaised with specialists, surgeons and general practitioners on behalf of patients
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Answered multi-line phone system and directed callers to requested personnel and departments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Straightened up the waiting room so that it remained neat and organized
- Ensured that the phone was answered by the third ring and enthusiastically greeted all callers
- Eagerly greeted and checked in each patient
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Took messages from patients and promptly relayed to appropriate staff
- Processed patient payments and scanned identification and insurance cards
- Informed patients of financial responsibilities prior to rendering services.
Education
Bachelor of Laws/Bachelor of Arts -
Deakin University
Melbourne, VICBachelor of Laws - undefined
Victoria University
Melbourne, VICHigher School Certificate - undefined
St Francis De Sales Regional College
11.2018
Skills
- Highly empathetic and outgoing
- Outstanding customer service
- High proficiency in booking systems and appointment management
- First Aid and CPR trained
- Maintaining a clean work environment
- NSW RSA & RCG
- VIC RSA
Timeline
Cocktail Bartender
The Botanical Hotel
07.2022 - 12.2022
Waitress/Bartender
Hotel Leeton
07.2020 - 11.2020
Medical Receptionist
Leeton Medical Practice
11.2018 - 11.2020
Bachelor of Laws/Bachelor of Arts -
Deakin University
Bachelor of Laws - undefined
Victoria University
Higher School Certificate - undefined
St Francis De Sales Regional College
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