Summary
Overview
Work History
Education
Skills
Timeline
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Asher Sims

Brisbane,QLD

Summary

Dynamic Operations Supervisor with extensive experience in team leadership, process optimization and operational management. Proven ability to enhance efficiency through strategic planning and data-driven decision-making. Skilled in monitoring performance metrics, coordinating projects, and improving customer service. Adept at conflict resolution, resource allocation, and fostering a collaborative work environment. Strong communicator with a track record of developing effective training programs and driving organisational success.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

Australia Post
02.2020 - 10.2023
  • Led a high-performing team of 10 members: Directed and motivated team members to achieve operational excellence and high productivity.
  • Implemented process improvements: Introduced and optimised procedures, resulting in a 15% increase in efficiency.
  • Oversaw daily operational workflows: Managed and coordinated daily activities to ensure seamless execution and alignment with organisational goals.
  • Monitored and analysed performance metrics: Utilised data-driven insights to track key performance indicators (KPIs) and drive strategic decision-making.
  • Enhanced customer service: Developed and executed strategies to resolve customer issues promptly, improving overall satisfaction and service quality.
  • Maintained open lines of communication with upper management: Provided regular updates on operational progress and challenges faced by the team.

Sales Manager

Elimbah Fruit Growers Cooperative
03.2018 - 11.2019
  • Led and motivated a sales team of 4 members: Directed daily activities and provided coaching to achieve and exceed sales targets and performance goals.
  • Developed and executed sales strategies: Created and implemented strategic plans to drive revenue growth and expand market share.
  • Monitored and analysed sales performance: Utilised sales data and metrics to track team performance, identify trends, and make data-driven decisions.
  • Managed key client relationships: Built and maintained strong relationships with major clients, ensuring high levels of satisfaction and repeat business.
  • Conducted market research and competitive analysis: Researched market trends and competitors to inform sales strategies and identify new business opportunities.

Crew Trainer

Hungry Jacks
01.2014 - 11.2016
  • Trained new crew members: Delivered essential training on customer service and operational procedures during shifts, ensuring new hires were well-prepared for their roles.
  • Assessed trainee performance: Monitored and provided feedback on new crew members' performance, offering guidance to improve skills and efficiency.
  • Supported daily operations: Assisted in daily tasks and operations, ensuring that team members adhered to company standards and procedures.
  • Facilitated training sessions: Conducted on-the-job training and briefings during shifts to address immediate needs and reinforce key practices.
  • Promoted a positive work environment: Encouraged teamwork and maintained high standards of service and safety within the team.

Crew Member

Hungry Jacks
03.2013 - 12.2013
  • Provided excellent customer service: Assisted customers with their orders, ensuring a positive dining experience and resolving any issues promptly.
  • Managed cash transactions: Operated the register, handled cash, and processed payments accurately while maintaining a balanced till.
  • Maintained cleanliness and organisation: Ensured work areas, including kitchen and dining spaces, were clean and well-organised, adhering to health and safety standards.

Education

Diploma of Information Technology - Software Development

Coder Academy
Brisbane, QLD
08.2024

High School Diploma -

Parklands Christian College
Park Ridge, QLD
11.2016

Skills

  • Team Leadership
  • Process Improvement
  • Performance Metrics Analysis
  • Operational Efficiency
  • Customer Service Enhancement
  • Strategic Planning
  • Conflict Resolution
  • Resource Allocation
  • Project Coordination

Timeline

Operations Supervisor

Australia Post
02.2020 - 10.2023

Sales Manager

Elimbah Fruit Growers Cooperative
03.2018 - 11.2019

Crew Trainer

Hungry Jacks
01.2014 - 11.2016

Crew Member

Hungry Jacks
03.2013 - 12.2013

Diploma of Information Technology - Software Development

Coder Academy

High School Diploma -

Parklands Christian College

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Asher Sims