Ashesh Kumar
Doncaster East/Melbourne
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Forever New
01.2023 - Current
- Program & Project management for all initiatives within Omnichannel digital transformation program.
Consultant Business Analyst
Business Analysis Pvt Ltd
05.2022 - 01.2023
- Worked with Melbourne Polytechnic as a senior business analyst to map out digital initiatives to implement.
Senior Omnichannel Manager
Al Khayyat Investments
03.2019 - 05.2022
- Design, develop, and implement Omni-channel vision, strategy and business case of Al Khayyat Group.
Business Systems Manager/CRM Systems Manager
Al Tayer Group
05.2016 - 02.2019
- Responsible for retail and CRM integration with retail planning, e-com, RPM promotion engine and different POS platforms.
Manager Loyalty Systems/CRM Systems Manager
Landmark Group
07.2011 - 05.2016
- Responsible for loyalty systems and CRM systems management.
Application Specialist
Bayer Business Services
01.2011 - 06.2011
- Worked as an application specialist for custom-made applications.
Senior Consultant
Capgemini India
12.2007 - 12.2010
- Worked as a senior consultant at Capgemini India.
Associate Consultant
HCL Technologies
11.2006 - 11.2010
- Worked as an associate consultant at HCL Technologies.
IT Engineer
CMC Limited
04.2005 - 11.2010
- Worked as an IT engineer specializing in Siebel & Siebel Analytics.
Education
Bechelor of Technology - Computer Science
Dr. A. P. J. Abdul Kalam Technical University
08.2004
Skills
- Analytical mindset
- Quick learner
- Ideation
- Decision making
- Team management
- Leadership
Accomplishments
- Achieved outstanding results by completing tasks with accuracy and efficiency.
Certification
- Certified SAFe 5 and SAFe 4.6 Agilist
- PMI Agile Certified Practitioner (PMI-ACP)
- PRINCE2 Practitioner & Foundation
- Agile Scrum Master (ASM)
- Certified Business Analysis Professional (CBAP)
- Siebel 8 Consultant Certified Expert
- ITIL V3 Foundation certified
Affiliations
- Member of international institute of Business Analysis (IIBA)
- Member of Project Management Institute
- Member of Oracle University
Professional Summary
A Strategic Senior ICT professional, a project and program delivery lead and manager with 19 years in Project and program delivery, software and services implementation, business & systems analysis, enterprise ICT strategy development, Ecommerce, Mobile App and CRM implementations with excellent leadership skills, diverse managerial and hands-on experience in implementing ICT solutions for business. Additionally, Ashesh is specialized in bringing new ideas to solve complex business and system integration problems. Trained in diverse strategies that helps leading large projects with multiple diverse teams using excellent negotiation, analytical, and communication skills. Continually achieving revenue and cost-control objectives while keeping company and clients aligned with latest technologies.
Various Industries experience including Retail, Omnichannel, CRM, loyalty and marketing, Insurance, automobile, pharma, fitness, and healthcare. Successful E-commerce and mobile commerce business unit setup and generated exponential revenue growth that recovered the investment in just 2 years.
Worked as Senior delivery manager and led multiple teams with significant delivery outcomes using Agile delivery framework. Facilitated agile ways-of-working, coach teams on agile adoption and helping teams in removing impediments and helps drive continuous improvement by conducting agile ceremonies such as planning, retrospectives, Scrum, backlog refinement and showcase.
Continuous learning and growth mindset. Effective relationship building with senior leadership, clients, strong client facing experience with the ability to interact at all levels including CXOs and external partners. Risks and issues management, identify the risk owner and mitigation plan and manage issues in tracking tools such as Jira, MangeEngine etc until their resolution. Encourage collaboration between teams ensuring that critical processes are documented just-in-time. Building support processes and knowledge base for effective support
ERP & store solutions experience with Oracle POS, Orion, Micros, Microsoft AX, RMS, NetSuite along with Kiosk, EDC payment machine-based solution and clienteling solutions pilot in stores.
Trained in Artificial Intelligence and Machine learning use cases with practical application of different AI models in Azure ML studio & AWS.
Strong team management and leadership skills, effectively interacts with co-located and remote internal and external teams.
Academic Qualification
- Post Graduate Program in Artificial Intelligence for Leaders, The University of Texas at Austin, 06/2021, https://eportfolio.greatlearning.in/ashesh-kumar
- Bachelor of Technology (B.Tech), Computer Science & Engineering, UP Technical University, 08/2004
Visas And Work Permits
- Current:
- Australia’s Permanent resident (GTI)
- UAE Golden VISA and USA B1/B2 VISA
- United states of America (B1/B2 VISA)
- Past:
- United states of America (L1/L2 and B1/B2 VISA)
- Germany (Schengen visa)
Key Achievements
- Launched the Omni-channel business unit: a completely integrated system with ecommerce website and mobile app for AKI group’s pharmacy business during extremely restricted business environment.
- Within a years’ time since its launch, Omni Channel sales crossed AED 16.5M+ vs 9m (budgeted) which was 55% additional revenue growth, and it was almost 4% of the Overall BinSina stores total revenue.
- Migrated 300K customers in CRM and registered more than 100K new customers in just 6 months.
- Re-launched the “AMBER” one of the best luxury retail loyalty program in the region (2 Countries) for retail and automobile on a new integrated platform using Maxxing and Salesforce CRM.
- Highly Optimized the promotion engine: Maxxing capabilities to support the segment based and analytics based personalized promotions.
- Optimized the Maxxing, POS, salesforce integration to deliver value to business by educating business team to run multi-layered promotions.
- Launched real-time mobile push notification, event-based app enrolment, points donation interface.
- Re-platformed the Shukran loyalty program to support 8 counties with a world class and real time loyalty program structure supporting internal and external partners, different currencies, and complex promotion rules.
- Supported the loyalty base growth from 1.5 million to 12 million for Shukran over 5 years which took enrolments from 3 per minute to 11 per minute (of store opening hours) through innovative process and technology re-engineering.
- Implemented the accrual and redemption on card swipe along with the largest POS(Point of sale) migration project there by bringing on line over 1500 stores across eight countries within 18 months. Also implemented same on EDC terminals for the Hospitality Division
- Supported the revenue increase from loyalty members from 23% to 60% across territories with key concepts and territories hitting the 80% mark
- Initiated analytics COE with a dedicated SAS platform setup with analytics partners. Also, Implemented the first ever loyalty analytics dashboard using QlikView on the mobile device across 18 concepts.
- Worked with external technology partners and internal IT and business divisions, developed a Proof of Concept (PoC) to track all customers in store using Wi-Fi and identify loyalty members using their smartphone MAC address. This has enabled the program to recognize and reward members as soon as they enter the store rather than only when they swipe their loyalty card at POS tills just before leaving the store.
- Supported co-branded credit card in the UAE with MasterCard & Standard Chartered Bank and a telco partnership in Oman with Ooredoo.
- Launched mobile app for the loyalty member base with member profile, transactions, store locator, offers as well as unique features such as virtual card, mobile couponing etc.
- Rolled out tablet-based app to facilitate enrolment, profile update, transaction view, survey, and promotion view for store staff.
- Designed the solution for data recovery from damaged or non-functioning PDA/mobile for sales representative of Astellas Pharma.
Key Skills
- Project/program management: Agile (Scrum/Kanban/SAFe (scaled agile), Lean) and Traditional(waterfall))
- Solution design, Delivery, Process mapping, and optimization
- Business and system Analysis, Risk and change management
- CRM/CDP: Siebel/Oracle, Salesforce, MS Dynamics Maxxing and Acquia.
- Loyalty program management.
- Ecommerce and Mobile App solution implementation.
- Customer experience and user journeys mapping for digital solutions, digital marketing, and automation.
- Digital transformation, Omnichannel, Roadmap and Planning, for Business and Technology.
- Teams, budgets, and stakeholders’ management
- Tech skills:
- MS Dynamics 365, Siebel, Salesforce
- Microsoft Projects, MS team foundation server, MS DevOps, Microsoft Office/365 suite
- Frameworks: Scrum, Kanban, Scaled Agile, XP, BDD
- Jira, confluence, Miro, Slack, Trello, MS teams SharePoint, planner, basecamp, Lucid chart, Draw.io, and Visio
- Cloud Tech: Azure/AWS, GitHub, CI/CD pipeline
- Ecommerce: Catalog Management, customer journeys, wireframes, Integrations, Google Analytics suite, Google My Business, Mobile App attributions (Adjust)
- POWER BI, QlikView, Qlik Sense, OBIEE, Siebel Analytics, SQL queries
- Oracle, SQL server, Postgres, Access
- Google Analytics, GTM, Google Keyword planner, Google Ads, Social Media ads
- ERP & store solutions: Oracle POS, Orion, Micros, Microsoft AX, RMS, NetSuite
- SOAPUI, Postman, JMeter, XML editors, HTML, CSS, scripting
- SOAP and REST web services
- Siebel Tools: 7.5, 7.7, 7.8, 8.0, 8.1, 8.2, IP2015
Awards
Best performer Al Tayer Omni channel project Outstanding Associate of the quarter in Capgemini Recognized at HCL Tech for good work. Awarded 2 times as best performer of the month by client Tata Motors Ltd in CMC ltd.
Training
“AI For Everyone” by Andrew NG Agile project management and Scrum Master training (ASM) Retail solutions training ILM Management development program Managing the company of the Future QlikView and Qlik Sense training OBIEE Repository Building training. Siebel CRM Training Sales force CRM training (Service cloud and Marketing Cloud) Maxxing Loyalty and Offer management technical training. Siebel Loyalty and Marketing training Tools : Jira, Confluence, slack, Trello, MS project, Office 365(Teams/SharePoint/planner etc), Lucid chart, and Visio
Timeline
Senior Project Manager
Forever New
01.2023 - Current
Consultant Business Analyst
Business Analysis Pvt Ltd
05.2022 - 01.2023
Senior Omnichannel Manager
Al Khayyat Investments
03.2019 - 05.2022
Business Systems Manager/CRM Systems Manager
Al Tayer Group
05.2016 - 02.2019
Manager Loyalty Systems/CRM Systems Manager
Landmark Group
07.2011 - 05.2016
Application Specialist
Bayer Business Services
01.2011 - 06.2011
Senior Consultant
Capgemini India
12.2007 - 12.2010
Associate Consultant
HCL Technologies
11.2006 - 11.2010
IT Engineer
CMC Limited
04.2005 - 11.2010
Bechelor of Technology - Computer Science
Dr. A. P. J. Abdul Kalam Technical University