ASHFAQUE PEDEKAR
Dee Why,Australia
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
19
19
years of professional experience
Work History
Driver
Kids Gourmet Food
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
Able seaman
Wallem Ship Management
03.2012 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Customer Support Executive
Intelenet Global Services
01.2011 - 03.2012
- Enhanced overall customer satisfaction by efficiently resolving complex issues and providing personalized support.
- Streamlined customer service processes for improved efficiency, resulting in higher resolution rates and reduced response times.
- Provided exceptional support to high-value clients, ensuring retention and fostering long-term relationships.
- Developed comprehensive training programs for new team members, improving boarding and reducing ramp-up time.
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Computer Hardware & Networking Engineer
Tridat Technologies
10.2007 - 04.2010
- Enhanced computer hardware performance by diagnosing and troubleshooting issues in a timely manner.
- Streamlined network efficiency by designing, implementing, and maintaining LAN, WAN, and VPN systems.
- Boosted customer satisfaction with quick response times for resolving hardware and software issues.
- Reduced downtime by providing preventive maintenance and regular updates to computer systems.
- Collaborated with IT team members to implement new technologies and upgrade existing infrastructure.
- Increased data security by installing firewalls, antivirus software, and other protective measures.
- Optimized network connectivity through regular monitoring of routers, switches, and other networking equipment.
- Delivered comprehensive training sessions on hardware usage and best practices for staff members.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
Computer Hardware & Networking Engineer
Excel systems
04.2006 - 01.2007
- Evaluated software products to determine compatibility with existing systems.
- Maximized system availability through development and testing of contingency plans.
- Diagnosed and executed resolution for network and server issues. Established clear communication channels between IT departments which led to more effective collaboration on shared projects.
- Negotiated vendor contracts that significantly reduced costs associated with purchasing high-quality computer equipment.
- Managed inventory effectively by tracking hardware components and initiating procurement when needed.
- Contributed to cost savings by researching and recommending cost-effective hardware solutions for company projects.
Education
Pre-Sea Training - GP Rating
NUSI MARITIME ACADEMY GOA
12.2010
Basic Computer Application - undefined
NUSI MARITIME ACADEMY GOA
12.2010
Jetking Certified Hardware & Networking Professional - JCHNP
Jetking Mumbai
07.2006
H.S.C - undefined
Bhartiya Shiksha Parishad
03.2006
S.S.C - undefined
L.T.T English Medium School
03.2003
Skills
- Effective time management
- Valid Driver's license
- Customer service
- Clean driving record
Languages
English
Full Professional
Hindi
Full Professional
Interests
- Watching Movies and TV Shows
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
Timeline
Driver
Kids Gourmet Food
07.2024 - Current
Able seaman
Wallem Ship Management
03.2012 - 12.2023
Senior Customer Support Executive
Intelenet Global Services
01.2011 - 03.2012
Computer Hardware & Networking Engineer
Tridat Technologies
10.2007 - 04.2010
Computer Hardware & Networking Engineer
Excel systems
04.2006 - 01.2007
Basic Computer Application - undefined
NUSI MARITIME ACADEMY GOA
Jetking Certified Hardware & Networking Professional - JCHNP
Jetking Mumbai
H.S.C - undefined
Bhartiya Shiksha Parishad
S.S.C - undefined
L.T.T English Medium School
Pre-Sea Training - GP Rating
NUSI MARITIME ACADEMY GOA
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