Ashika Ashida Khan
Austral, Sydney,Australia
Summary
Service advisor and warranty administrator with 4+ years in the automotive industry, specializing in exceptional customer service and operational efficiency. Demonstrated success in meeting KPIs and managing repair orders with precise costing and invoicing. Expertise in problem-solving and time management, leading to improved customer satisfaction and workshop productivity. Focused on teamwork and delivering results that drive business success.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Service Advisor, Warranty Administrator, Service Administrator
Armstrongs Prestige - Mercedes-Benz Botany
Auckland, New Zealand
08.2021 - 12.2025
- Reaching KPIs, daily and monthly targets.
- Coordinated service appointments and managed customer inquiries effectively.
- Assist with repair orders, ensuring campaigns are checked and carried out.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices and collected payments from customers.
- Maintain open repair orders at a manageable level, as per our company policy.
- Daily management of loan vehicles.
- Making sure triage quotes are correct and sent to the customer for approval in a timely manner.
- Process service plans and warranty work carried out, or need approval for, in EVA and Xentry.
- Handle customer bookings, inquiries, and complaints.
- Coordinating booking times with customers whose parts have arrived, coordinating customer pickup and drop-offs.
- Meet and greet customers by phone, email, or face-to-face.
- Arrange service bookings by customers, while monitoring workshop loading.
- Cover for reception, meet and greet customers, answer phones, order stationery, make coffees, and keep the area clean and tidy.
- Handled customer complaints and resolved issues in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Takanini SsangYong
Auckland, New Zealand
08.2017 - 08.2021
- Customer booking, enquiries and complaints
- Handling customers by phone, email or face to face
- Record all service bookings by customers, while monitoring workshop loadings
- Arrange and cost outwork and parts when requested and on invoices
- Discuss warranty and terms and conditions of vehicles
- Co coordinating bookings with parts arrived and no shows
Inbound and Outbound Consultant
Honda New Zealand Head office
, New Zealand
10.2013 - 07.2017
- Customer booking, enquiries and complaints
- Handling customers by phone or email
- Reaching KPI'S, Daily and monthly targets
- Booking car services, test drives and offer recommended work
- Coach and mentor new staff training them in our systems
Inbound Consultant
SKY TV Head Office
, New Zealand
01.2006 - 09.2012
- Sales calls and introducing new customers to Sky TV
- Selling packages and different products to meet customers' needs as well as focusing on detail to handle the call in an effective way.
- Up-selling to current customers
- Customer complaints
- Technical trouble shooting
Grocery Assistant
The Warehouse Limited
Auckland, New Zealand
01.2006 - 01.2007
- Delivered exceptional customer service both face-to-face and via phone interactions.
- Resolved customer queries efficiently, enhancing overall satisfaction.
- Executed merchandising strategies to optimize product visibility.
- Trained new staff on customer service protocols and company policies.
- Collaborated with team members to improve store operations and customer experiences.
Receptionist
Frost & Sutcliffe Solicitor
Auckland, New Zealand
12.2003 - 01.2004
- Managed front desk operations, ensuring seamless visitor experience and effective communication.
- Handled confidential client information with discretion and integrity
- Assisted with administrative tasks and filing
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
Caregiver
Focus 2000
Auckland, New Zealand
2000 - 2001
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and safe living environments for clients at all times.
- Assisted clients with daily living activities and personal hygiene.
- Documented care provided and reported changes in client health status promptly.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Education
Certificate in Airline, Travel and Tourism -
Travel Careers And Training Ltd
Auckland, New Zealand01-2006
Diploma in Information & Communication Technology level 5 -
Manukau Institute of Technology
Auckland, New Zealand01-2005
Certificate in computing level 3 -
Manukau Institute of Technology
Auckland, New Zealand07-2003
High School -
Papatoetoe High School
Auckland, New Zealand01-2003
Skills
- Customer service
- Problem solving
- Time management
- Computer literacy
- Teamwork
- Administrative skills
- Patience
- Empathy
- Interpersonal skills
- Multitasking
- Strong work ethic
Certification
WWC - Working with children check
References
References available upon request
Timeline
Service Advisor, Warranty Administrator, Service Administrator
Armstrongs Prestige - Mercedes-Benz Botany
08.2021 - 12.2025
Service Advisor
Takanini SsangYong
08.2017 - 08.2021
Inbound and Outbound Consultant
Honda New Zealand Head office
10.2013 - 07.2017
Inbound Consultant
SKY TV Head Office
01.2006 - 09.2012
Grocery Assistant
The Warehouse Limited
01.2006 - 01.2007
Receptionist
Frost & Sutcliffe Solicitor
12.2003 - 01.2004
Caregiver
Focus 2000
2000 - 2001
Certificate in Airline, Travel and Tourism -
Travel Careers And Training Ltd
Diploma in Information & Communication Technology level 5 -
Manukau Institute of Technology
Certificate in computing level 3 -
Manukau Institute of Technology
High School -
Papatoetoe High School