ASHIKA BHAKTA
Customer Service Representative
Melbourne,Victoria
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Machines Plus
Heidelberg West, Victoria
06.2023 - 08.2023
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 95% customer satisfaction rating
- Managed a high volume of customer calls and emails, averaging 100 interactions daily, while maintaining an average response time of under 2 minutes
- Developed and implemented a new customer feedback system, resulting in a 20% increase in positive customer reviews and a 15% decrease in customer complaints
- Collaborated with cross-functional teams to identify and resolve recurring issues, resulting in a 30% reduction in escalations and improved overall customer experience.
Human Resources Executive
INFOBELT INC
Hyderabad, Telangana
11.2020 - 01.2023
- Analyzed data and worked as an IT Recruiter in the HR team, handling end-to-end recruitment
- Utilized skills in MS Excel and MS Word for data analysis and reporting
- Conducted recruitment processes including job postings, interviewing, background checks, and onboarding new hires.
- Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
- Facilitated communication between employees at different levels within the organization.
Information Technology Recruiter
TECHNOGEN, INC
11.2019 - 09.2020
- As an IT Recruiter in a staffing company, handling end-to-end recruitment
- Managed multiple clients and effectively closed open positions
- Conducted phone screens, in-person interviews and reference checks for prospective candidates.
- Negotiated offers with successful candidates ensuring a win-win outcome.
- Monitored applicant tracking system performance metrics such as time-to-fill rate.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
Education
MBA - Business Administration And Management
Sahyadri College of Engineering And Management
India09-2019
Bachelor of Commerce - Accounting and Business Management
Canara College
India07.2017
Pre University - Accounting And Computer Science
Sharadha College
India06-2014
Skills
- Customer Relationship Management software (CRM) Hubspot,Zendesk,Salesforce
- XERO ( Invoice and purchase order)
- Ms office suit
- Communication skills
- Inbound & Outbound calls
- Client Relationship Management
- Demonstrated accuracy and attention to detail
- Willingness and ability to learn new skills
- Pragmatic and logical in approach
- Empathy, Patience, active listening
- Customer Account Management
- Skilled in data analysis using MS Excel
- Time management
- Strong problem-solving and analytical abilities
- Adaptability and flexibility in a fast-paced work environment
- Team player with the ability to collaborate effectively
- Attention to confidentiality and data privacy
- Appointment Scheduling
- Complaint Resolution
- Stock Management
- Store Maintenance
Accomplishments
- Achieved filling open position in company by completing within deadline with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquires, accurately providing information to ensure resolution of product/services complaints and customer satisfaction.
- Earned Early bird and employee of the month award for achieving the target within the deadline.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Pleasure in job puts perfection in the work".
Aristotle
Timeline
Customer Service Representative
Machines Plus
06.2023 - 08.2023
Human Resources Executive
INFOBELT INC
11.2020 - 01.2023
Information Technology Recruiter
TECHNOGEN, INC
11.2019 - 09.2020
MBA - Business Administration And Management
Sahyadri College of Engineering And Management
Bachelor of Commerce - Accounting and Business Management
Canara College
Pre University - Accounting And Computer Science
Sharadha College
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