Summary
Overview
Work History
Education
Skills
Certification
10 years' Train's for Sydney Trains
Languages
Timeline
Generic

Virend Prasad

Prestons NSW

Summary

Dynamic and dedicated professional with extensive experience at Sydney Trains, excelling in passenger assistance and safety awareness. Proven track record in fostering teamwork and enhancing operational efficiency. Skilled in train operation and effective communication, consistently delivering exceptional service while maintaining punctuality and reliability in high-pressure environments.

Professional with strong background in transportation and passenger safety. Skilled in monitoring and maintaining operational protocols, ensuring smooth and safe journeys. Known for effective collaboration with team members and adaptability to changing conditions. Reliable, safety-conscious, and focused on delivering results.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Train Guard And Trainer Guard Assessor

Sydney Trains
10.2000 - 03.2017
  • Maintained punctuality by efficiently managing train doors during boarding and alighting periods.
  • Maintained accurate records of daily events/incidents for reporting purposes and future reference.
  • Promoted a positive work culture among team members by offering support and guidance when needed.
  • Assisted in training new employees on job responsibilities and safety protocols, fostering a knowledgeable workforce.
  • Upheld company values by consistently demonstrating professionalism in every aspect of the Train Guard role.
  • Ensured smooth train operations by closely monitoring schedules, signals, and track conditions.
  • Handled challenging situations with passengers using effective interpersonal skills, de-escalating tensions whenever possible.
  • Collaborated with fellow Train Guards to address operational challenges, ensuring seamless train services for passengers.
  • Enhanced passenger safety by conducting thorough train inspections and addressing potential hazards promptly.
  • Assisted passengers with special needs in boarding and disembarking trains, promoting accessibility and inclusivity.
  • Participated in ongoing professional development programs to stay current on industry regulations and best practices.
  • Conducted regular equipment checks and maintenance tasks to maintain optimal performance of train systems.
  • Streamlined communication between the Train Crew and Control Centre for efficient problem resolution during service disruptions.
  • Coordinated successfully with station staff regarding train arrivals/departures for seamless passenger transitions.
  • Responded swiftly to emergency situations, implementing evacuation procedures when necessary to safeguard passenger wellbeing.
  • Monitored platform activities during peak hours to ensure safe crowd control measures were implemented effectively.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.

Bus Driver

Kingsford Smith Buses
03.1993 - 10.2000
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.

Courier

TNT
02.1989 - 03.1993
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.

Education

No Degree - Auror Training & Professional Services

Auckland Street Newcastle NSW
Newcastle, NSW
10-2015

No Degree - HLTAID003 Provide First Aid

Australian Red Cross Training Services
Nationally Recognised Training
10-2015

Skills

  • Safety awareness
  • Train operation
  • Passenger assistance
  • Ticket inspection
  • Technical aptitude
  • Customer service and assistance
  • Integrity and honesty
  • Customer relations skills
  • Behavioral observations
  • Team development
  • Teamwork
  • Radio communication
  • Customer service
  • Teamwork and collaboration
  • Team player
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Problem-solving abilities
  • Punctuality
  • Multitasking
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Self motivation
  • First aid certified
  • Public safety
  • First aid training
  • CPR certified

Certification

  • First Aid Certification

10 years' Train's for Sydney Trains

Over the past 10 years with Sydney Trains, I have had the privilege of working in multiple roles, starting as a Train Controller and progressing to Senior Operations Planner. My responsibilities have ranged from ensuring safe and efficient train operations, managing scheduling and staff, to overseeing complex logistical challenges related to network optimization.”

Key Achievements and Contributions

Highlight specific achievements or projects you were involved in. This could include:

  • Process improvements you’ve implemented
  • Successful completion of major projects (like system upgrades or new train routes)
  • Safety and efficiency metrics you helped improve
  • Cost-saving initiatives or innovations you introduced
  • Any certifications or skills gained (e.g., safety certifications, technical expertise)

 Skills Developed

“Through my role, I’ve developed a strong understanding of train control and signalling systems, and I’ve gained significant expertise in managing large-scale operational teams. I’ve also honed my ability to work under pressure, ensure safety compliance, and communicate effectively with diverse stakeholders.”

Adapting to Technological Changes “During my tenure, I helped facilitate the transition to an upgraded fleet of trains and the adoption of real-time tracking technology. This required quick learning of new systems, training colleagues, and ensuring the smooth integration of these technologies into our daily operations.” Teamwork and Leadership

Demonstrate your ability to work collaboratively in large teams, manage people, and contribute to a positive organizational culture. If you held leadership roles, emphasize how you managed and motivated your team.

Safety and Compliance

Safety is always a priority in the railway industry. Discuss how you maintained or improved safety standards, ensured compliance with industry regulations, or handled safety-critical incidents.

Conclusion: Why You’re a Good Fit for the Role

“With a decade of experience in operations, safety management, and strategic planning with Sydney Trains, I am confident that my skills in managing complex rail operations, improving efficiency, and leading teams will allow me to contribute meaningfully to your organization. I’m excited about the opportunity to bring my knowledge and expertise to a new challenge and to help drive future success.”

This approach will help you create a compelling case for your 10 years of experience with Sydney Trains when presenting yourself to an employer. Make sure to tailor it to the specific role you're applying for, emphasizing the most relevant aspects of your experience.

Languages

English
Native or Bilingual
Hindi
Limited Working

Timeline

Train Guard And Trainer Guard Assessor

Sydney Trains
10.2000 - 03.2017

Bus Driver

Kingsford Smith Buses
03.1993 - 10.2000

Courier

TNT
02.1989 - 03.1993

No Degree - Auror Training & Professional Services

Auckland Street Newcastle NSW

No Degree - HLTAID003 Provide First Aid

Australian Red Cross Training Services
Virend Prasad