Ashika Khadka
Granville,NSW
Summary
A dedicated and compassionate individual seeking to begin a career as a Community Service Assistant. Equipped with strong communication, teamwork, and problem-solving skills developed through academic studies and personal experiences. Eager to apply my passion for helping others and learning about social services to support vulnerable individuals and contribute positively to community programs. Committed to professional growth and development in the community services sector.
Overview
2
2
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths
Neutral Bay, NSW
05.2022 - Current
- Devised and executed strategies to maximize levels of customer satisfaction.
- Cultivated favourable rapport with colleagues, superiors and patrons to establish a congenial professional ambience.
- Instructed newly recruited personnel on the customer service policies, procedures, and practices of the organization.
- Coordinated events to foster stronger connections between customers and the organization.
- Handled various customer issues to the satisfaction of clients, while ensuring professional quality service standards were met at all times.
Education
Bachelor of Community Service
Stotts College
Sydney, NSWSkills
- Excellent communication and active listening
- Empathy and client-centered approach
- Teamwork and collaboration
- Organizational and time management skills
- Basic understanding of social services
- Adaptability and willingness to learn
- Problem-solving and critical thinking
- Ability to manage confidential information
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Interpersonal Qualities
- Compassionate and approachable, with a strong desire to support others in need.
- Skilled in building relationships and fostering trust with clients, customers, and team members.
- Able to remain calm under pressure and manage complex situations with empathy and tact.
References
References available upon request.
Timeline
Assistant Customer Service Manager
Woolworths
05.2022 - Current
Bachelor of Community Service
Stotts College