ASHIKA MALA ROBERTS
Melbourne,VIC
Summary
Dynamic and results-driven professional recognized for reliability, adaptability, and exceptional time management skills. Proven expertise in leading teams, managing complex projects, and achieving strategic objectives while fostering collaboration and commitment to excellence. Adept at developing efficient processes that uphold high standards and align with organizational goals, ensuring impactful contributions to team success and growth. Equipped with strong problem-solving abilities and a proactive approach, ready to embrace new challenges and drive positive outcomes.
Overview
22
22
years of professional experience
Work History
APS 3 (Clearing and Facilitation)
Department Of Home Affairs
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Assistant Site Manager
Coles Express
03.2015 - Current
- Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in her absence)
- Implementation of complete merchandise information accurately in time
- Took responsibility of keeping store clean and uncluttered
- Received, checked and shelved all merchandise products
- Stocktake and phonogram change
- Provided exceptional customer service to every customer
- Trained new team members during the first week of roaster
Operations Clerk
Globaltech Australia
11.2011 - 03.2012
- Reception (answering of phones, walk in customer service)
- Production Line (Packing and sending of equipment to mining companies, Organising production line equipment and tools)
- General Administration Duties (filing, word processing, assisting in PowerPoint presentations, Organising of Travel Documents, Data Entry and equipment allocation)
Inspector for Traffic Operations
Fiji Police Force
01.2004 - 12.2010
- General Policing
- Investigation ( fatal and serious traffic accidents)
- General Traffic Operations
- Highway patrol
- Customer service
- Conducting breath analysis test
- Compiling of Accident Data forms
- Analyst: Preparing of monthly, quarterly and annual report for Traffic Control Division Fiji
- Data entry and analysing
- Preparing of Operation order for traffic Control Division
- Monitoring of all traffic operations Fiji wide
- Staff Officer: Taking down minutes, appointments and general administrative duties, arranging travel arrangements
Education
No Degree - Basic Recruit Course
Australian Border Force College
Vic10-2023
Advance Certificate - Computing
New Zealand Pacific Training Centre
11.2004
Certificate - Basic Computing
New Zealand Pacific Training Centre
10.2002
Year 12 - Fiji Islands
12.1998
Skills
- Teamwork and collaboration
- Effective time management
- Adaptable to change
- Detail-oriented approach
- Excellent communication
Accomplishments
- Moved up the ladder to Assistant Site Manager Coles Express Dingley.
- Got Promoted to Inspector of Fiji Police within 4 years of my service.
- Supervised team of as Mike 10 on shift work.
Additional Information
Currently working as Clearing Officer , attending to OTC's , Cash Handling , Customer service and complaints, at Front Counter, effectively and efficiently working with other organisations. Taking roles of DC and DG helping and assisting teams at the BAGS hall in identifying Prohibited imports , identifying goods to be sized or held for further intervention by ABF or external agencies. Experience in Duty Collection And Detain Goods Management .
Languages
English
Full Professional
Hindi
Native or Bilingual
Fijian
Native or Bilingual
Timeline
APS 3 (Clearing and Facilitation)
Department Of Home Affairs
10.2022 - Current
Assistant Site Manager
Coles Express
03.2015 - Current
Operations Clerk
Globaltech Australia
11.2011 - 03.2012
Inspector for Traffic Operations
Fiji Police Force
01.2004 - 12.2010
Advance Certificate - Computing
New Zealand Pacific Training Centre
Year 12 - Fiji Islands
No Degree - Basic Recruit Course
Australian Border Force College
Certificate - Basic Computing
New Zealand Pacific Training Centre
Skills Summary
Self-motivated with enthusiasm, energy for achieving goals, Disciplined, hardworking, punctual and a team player, Demonstrated by working in my current role as Clearing officer and at Coles Express for the past 3 years and especially during my time as Assistant site manager at Coles Express Casuarina WA., Plan my work well, able to cope with crisis in a level-headed manner. My confidentiality can always be relied on; I can be completely trusted to keep all personal facts and details totally private., Proven records whilst working in my previous job as Inspector of Fiji Police and Assistant Site Manager and also my current role as and Off terminal Clearing Officer , I build and maintain relationships with customers and other stakeholders. Understanding customer needs and recommending appropriate services. Able to deal with queries and problems in a helpful, friendly manner., Proficient in Hindi & English both spoken and written. Ability to communicate and translate from English to Hindi.
VIC full Drivers Licence
Driving License: valid
Airside Driver Authority Licence (ADA) Vic
Hobbies and Interests
- Cooking
- Gardening
- Reading
- Travelling-exploring new places
- Music