Ashik Muhammed Arman
Lakemba,Australia
Summary
I’m a software engineering graduate with practical experience as a Junior PHP Developer, IT Executive, IT Support Engineer, and IT Help Desk professional. I completed my bachelor’s degree in Software Engineering in my home country and am currently in the final semester of my Master’s in Software Engineering at Federation University Sydney. I have basic knowledge of the MERN stack, software testing, cloud technologies, and networking fundamentals. I’m passionate about solving problems, exploring new technologies, leveraging AI in software development, and making meaningful contributions to a tech-focused team.
Overview
1
1
year of professional experience
Work History
IT Help Desk Professional
Eco-Social Development Organization (ESDO)
Dhaka
06.2023 - 07.2023
- Technical Support: Provided first-line technical assistance to staff, resolving hardware, software, and network issues to ensure uninterrupted operations.
- System Maintenance: Performed regular system updates, backups, and troubleshooting to maintain the security and performance of IT systems.
- User Training: Conducted training sessions for employees on basic IT tools, software applications, and cybersecurity awareness.
- Network Connectivity: Monitored and ensured reliable and secure network connectivity across the organization’s offices.
- Customer assistance: Addressed technical queries via phone, email, and in person, ensuring prompt and effective resolutions.
- Documentation: Created detailed problem log documentation to analyze recurring issues, and improve IT support processes.
- IT Asset Management: Maintained and updated the inventory of IT equipment, ensuring timely repairs and replacements.
- Security Compliance: Assisted in implementing and enforcing IT security policies to protect organizational data and resources.
IT Support Engineer
Meghna Bank PLC
Dhaka
01.2023 - 06.2023
- Technical Support: Delivered comprehensive IT support to bank staff and clients, resolving hardware, software, and system-related issues efficiently.
- System Maintenance: Performed routine maintenance, software updates, system backups, and data restores to ensure optimal system performance.
- Training Sessions: Conducted sessions on new software tools and cybersecurity best practices, empowering staff and clients with essential IT knowledge.
- Network Infrastructure: Monitored and supported network performance, ensuring secure and reliable connectivity across all systems.
- IT Projects: Played a key role in system upgrades, data migrations, and the implementation of new technologies to enhance operational efficiency.
- Customer Assistance: Resolved technical issues promptly through email, live chat, and telephone, maintaining a high level of customer satisfaction.
- Documentation: Created detailed problem log documentation to track, analyze, and resolve recurring IT issues.
- Training Materials: Designed clear, user-friendly materials to assist staff in navigating and using various IT systems effectively.
- Security Compliance: Ensured compliance with information security standards, regulations, and internal policies by conducting regular audits, and enforcing best practices.
IT Executive
Prime Medical College Hospital
Rangpur, Bangladesh
06.2022 - 12.2022
- Technical Support: Troubleshoot hardware, software, and network issues for faculty, staff, and students.
- System Maintenance: Managed updates, backups, antivirus, and patch deployment to ensure system efficiency.
- Online Learning: Set up and maintain Zoom and Google Meet for virtual classrooms during COVID-19.
- Remote Support: Provided timely remote IT assistance using helpdesk tools to minimize disruptions.
- Online Assessments: Created and managed quizzes and assessments on Google Classroom.
- Network Administration: Monitored and maintained secure, reliable network connectivity across the campus.
- Security Compliance: Conducted security audits, enforced IT policies, and ensured regulatory compliance.
- IT Projects: Supported system upgrades, migrations, and new technology implementations.
- Documentation: Created clear and user-friendly guides to simplify technology usage for faculty, staff, and students.
Junior Full Stack PHP Developer
Aqualink Bangladesh LTD
Dhaka , Bangladeshi
01.2022 - 05.2022
- Created webpages with HTML5, CSS3, JavaScript, jQuery, AJAX, and PHP.
- Implement object-oriented programming principles to optimize code performance.
- Built RESTful web services using the Laravel framework and JSON data formats.
- Provided technical support to end users when needed.
- Resolved compatibility issues between different browsers and devices.
- Performed regular security audits of the website infrastructure.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Implement responsive web design principles to ensure applications are mobile-friendly across various devices.
- Configured and managed databases, optimizing data storage and retrieval processes.
- Provided technical support and troubleshooting for eCommerce software applications and websites.
Education
Master’s - Software Engineering
Federation University
11.2024
Bachelor’s - Software Engineering
American International University
01.2021
Skills
- PHP with Laravel
- JavaScript Development (ES6)
- TypeScript
- Nodejs
- Reactjs
- Expressjs
- HTML5
- Bootstrap
- JQuery
- CSS3
- Tailwind CSS
- Python
- Java
- MongoDB
- MySQL
- Oracle
- Git and Bitbucket
- RESTful APIs
- Agile/Scrum
- Full-stack development
- UI and UX design
- Technical documentation development
- Object-Oriented Programming (OOP)
- Data Structures and Algorithms
- Manual Testing
Timeline
IT Help Desk Professional
Eco-Social Development Organization (ESDO)
06.2023 - 07.2023
IT Support Engineer
Meghna Bank PLC
01.2023 - 06.2023
IT Executive
Prime Medical College Hospital
06.2022 - 12.2022
Junior Full Stack PHP Developer
Aqualink Bangladesh LTD
01.2022 - 05.2022
Master’s - Software Engineering
Federation University
Bachelor’s - Software Engineering
American International University
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