Summary
Overview
Work History
Education
Skills
Websites
References
Professional Development
Timeline
AccountManager

Ashim Aryal

Grantham Farm,NSW

Summary

I’m a dedicated IT professional with a strong foundation in customer service and technical skills, including VMware and Active Directory. Currently, I'm deepening my knowledge through a SOC Analyst bootcamp, focusing on SIEM tools like Microsoft Sentinel. I thrive on solving complex problems and am eager to leverage my skills in a new role.

Overview

9
9
years of professional experience

Work History

Team Leader/Customer Service Representative

Coles
North Rocks
01.2020 - Current
  • Led a team focused on customer service, prioritizing problem resolution and operational efficiency
  • Maintained clean customer areas and ensured adherence to quality standards.

Helpdesk/System Consultant

Business Solutions Plus
Five Dock
01.2021 - 01.2022
  • Assessed and resolved client issues, creating and assigning jobs to the appropriate consultants
  • Managed database creation, upgrades, and backups to ensure system integrity and prevent data loss
  • Processed client billing and maintained effective communication through calls and emails
  • Enhanced customer satisfaction by addressing inquiries promptly and effectively.

Barista/Manager

Rocco’s Café
Five Dock
01.2016 - 01.2020
  • Developed strong customer service and problem-solving skills while managing daily operations
  • Ensured high standards of cleanliness and compliance in café operations.

Education

SOC Analyst Bootcamp -

Institute of Applied Technology
10.2024

Bachelor of Information Technology -

Victoria University Sydney
08.2020

Advanced Diploma of Information Technology -

Australian College of Technology
07.2018

Skills

  • VMware
  • Microsoft Active Directory
  • Group Policy
  • OS Installation
  • Windows Server 2008/2012 R2
  • Networking
  • LAN/WAN configuration
  • Troubleshooting
  • Basic understanding of SIEM Tools
  • Basic understanding of Microsoft Sentinel
  • Basic understanding of CYDARM
  • Database Management
  • Creation
  • Upgrades
  • Backups

References

Available upon request

Professional Development

  • Wireless Biometric Door Lock with Smartphone Integration (Nov 2019)
  • WordPress Website Development and Design (Aug 2019)
  • Virtualization and VMware System Installation (Apr 2019)
  • Introduction to Cloud Computing Certification (Nov 2023)

Timeline

Helpdesk/System Consultant

Business Solutions Plus
01.2021 - 01.2022

Team Leader/Customer Service Representative

Coles
01.2020 - Current

Barista/Manager

Rocco’s Café
01.2016 - 01.2020

SOC Analyst Bootcamp -

Institute of Applied Technology

Bachelor of Information Technology -

Victoria University Sydney

Advanced Diploma of Information Technology -

Australian College of Technology

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Ashim Aryal