ASHIMA TYAGI
Senior Consultant - Data & Analytics
Sydney
Summary
With 8 years of experience as an analytics professional, I focus on delivering high-quality service and solutions to both existing and new clients. As a consultant, I bring a diverse skill set in service delivery, business and data systems analysis, product management, and agile methodologies to drive value across various domains such as digital insurance, customer service direct distribution, productivity excellence, and insurance operations. My approach is pragmatic, striking a balance between strategic vision and tactical execution. I am not afraid to roll up my sleeves to ensure success. Passionate about providing reliable, professional, and impactful advice, I leverage my market-specific knowledge and best practices to offer valuable insights to clients.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior Consultant - Insights Platform Product
SUNCORP (via INGRITY)
01.2021 - Current
- Contributed to the evolution of Suncorp’s T&O's Insights platform, ensuring it remained a key data product asset supporting enterprise-wide reporting and analytics
- Contributed and executed to the product roadmap, aligning platform enhancements with business objectives and stakeholder needs
- Prioritised backlog by acquiring and integrating new data assets while decommissioning old ones
- Partnered with data engineering, IT, and business teams to drive platform scalability, performance improvements, and feature enhancements
- Developed and monitored key product metrics to measure platform adoption, usage trends, and impact
- Advocated for data governance best practices, ensuring compliance and data quality across integrated sources.
- Drove stakeholder engagement through regular product demos, updates, and strategic discussions
- Streamlined product development processes for faster release cycles and better user experience
- Coordinated with technology and business teams and acted as a direct reportee to the executive manager
- Organised and held all scrum ceremonies; decision making; conflict resolution
Digital Product Manager
Honesty Box
07.2018 - 10.2020
- Defining the product vision, strategy, and roadmap for our physical monitoring device (Honesty box) and its consumer reports.
- Contributed to the development and prioritsation of product roadmaps by analysing customer feedback, and product vision
- Identified and implemented process improvements to enhance operational efficiency and align business processes with product vision
- Leading software development squads to execute product roadmaps, applying Agile principles using the Scrum Framework and Lean Startup to build, validate, and iterate the Minimum Viable Product
- Coordinating ongoing customer discovery through user research (surveys, newsletters)
- Optimised the onboarding process for customers, increasing boosting new customer registrations and orders
- Led the discovery and delivery of several initiatives targeting device distribution, device usage, inventory and delivery management applications
Data Analyst
Wishup
06.2016 - 11.2017
- Designed and maintained interactive dashboards using BI tool such as Power BI and excel to provide real-time performance metrics to stakeholders
- Reduced report/dashboards performance by 25% by automating data extraction process
- Developed a reporting product for virtual assistants to elevate service quality and customer trust
- Facilitated client interactions, strengthening relationships and meeting service needs
- Spearheaded customer engagement initiatives, enhancing product knowledge and driving significant improvements in client satisfaction and retention rates
- Conducted in-depth product analysis, leveraging insights to elevate service quality and foster increased customer trust across diverse market segments
- Analysed product performance metrics, identifying key trends to enhance customer satisfaction and drive retention rates
- Worked closely with cross-functional teams, including product managers and developers, to define data requirements and deliver insights for product improvements
Education
Master of Enterprise Resource Planning Systems -
Victoria University
01.2018 - 02.2020
Bachelor of Engineering - Information Technology
Jaypee Institute of Information Technology
Skills
- Agile Methodology
- Customer Relationship Management
- Jira
- Microsoft Suite
- MySQL
- Power BI
- Requirements Gathering
- Sprint Planning
- Stakeholder Engagement
- Tableau
- User Stories
- UX design principles
- People Management
- Release Management
- Change Management
- Product Management
Training
- ICAgile Agile Product Ownership ICP-APO Certification, ICAgile
- Microsoft Azure Fundamentals, Microsoft
Timeline
Senior Consultant - Insights Platform Product
SUNCORP (via INGRITY)
01.2021 - Current
Digital Product Manager
Honesty Box
07.2018 - 10.2020
Master of Enterprise Resource Planning Systems -
Victoria University
01.2018 - 02.2020
Data Analyst
Wishup
06.2016 - 11.2017
Bachelor of Engineering - Information Technology
Jaypee Institute of Information Technology
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