Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashini Umanda Kolonne

Narrabri,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a customer thriving environment. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Receptionist/ Customer Service Assistant

Salon Hiru
- 06.2023
  • Answered customer questions about product availability and shipment times
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Promptly responded to inquiries and requests from prospective customers
  • Refunded money and adjusted bills to resolve customer service or billing complaints
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Met customer call guidelines for service levels, handle time and productivity
  • Responded to customer calls and emails to answer questions about products and services
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Customer Service Representative

Retail Shop
01.2020 - 01.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Responded to customer requests for products, services, and company information
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Responded proactively and positively to rapid change
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Increased efficiency and team productivity by promoting operational best practices

Education

2014 -

G.C.E. ‘A’ Level
2014

G.C.E. ‘O’ Level
2012

Skills

  • Excellent communication skills both verbal and written
  • Strong attention to detail
  • Good time management skills
  • Strong problem-solving skills
  • Honest and reliable
  • Strives for excellence
  • Negotiation skills
  • Ability to work under pressure
  • Possess strong attention to detail
  • Good team member
  • IELTS (International English Language Testing System) September 2021
  • Band score: Listening 70, Speaking 70, Writing 65, Reading 65
  • Call Answering and Routing
  • Word Processing
  • Customer and Client Relations
  • Answer Telephone Calls

Timeline

Customer Service Representative

Retail Shop
01.2020 - 01.2023

Receptionist/ Customer Service Assistant

Salon Hiru
- 06.2023

2014 -

G.C.E. ‘A’ Level

G.C.E. ‘O’ Level

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Ashini Umanda Kolonne