Ashir Mougarbel
Yagoona
Summary
Versatile and dynamic professional with a proven track record at State Transit Authority, excelling in customer service and team leadership. Demonstrated ability to enhance safety and efficiency, achieving commendations for exceptional service. Skilled in critical thinking and problem resolution, adept at driving positive outcomes and fostering community trust.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Bus Operator
State Transit Authority
09.2009 - 07.2022
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Transported customers to and from [Location].
- Transported passengers safely along prescribed routes according to tight schedules.
Security Supervisor
Access Group Solutions
01.2004 - 09.2009
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Security Supervisor
Ultimate Security Services
12.2001 - 12.2003
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Assistant Store Manager
Red Rooster
06.1999 - 10.2001
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Certificate III Transport And Logistics - Transport And Logistics
State Transit Authority
Sydney, NSW09-2010
High School Diploma -
Condell Park High School
Condell Park, Nsw12-2000
Skills
- Clean driving record
- Team leadership
- Customer experience
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Professional telephone demeanour
- Building rapport
- Product knowledge
- De-escalation techniques
- Team development
- Product sales
- Store maintenance
- Reading comprehension
- Service upselling
Languages
English
Professional Working
Arabic
Professional Working
Interests
- Outdoor Recreation
- Playing Sports
- Horseback Riding
- Gardening
- Kayaking
- Hiking
- Camping
- Embracing outdoor adventures such as four wheel driving and outdoor location spotting
- Running
- I participate in a variety of outdoor recreational activities
- Participate in oz tag and weight lifting, as recreational activities to maintain physical fitness
Timeline
Bus Operator
State Transit Authority
09.2009 - 07.2022
Security Supervisor
Access Group Solutions
01.2004 - 09.2009
Security Supervisor
Ultimate Security Services
12.2001 - 12.2003
Assistant Store Manager
Red Rooster
06.1999 - 10.2001
Certificate III Transport And Logistics - Transport And Logistics
State Transit Authority
High School Diploma -
Condell Park High School
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