ASHISH
7B Windemere Cre, Nollamara ,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Silver Oak Cafe and Restaurant
PERTH, WA
10.2022 - 10.2023
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored phone calls to provide feedback and coaching.
Customer Service Representative
NBCS
SYDNEY, Nsw
03.2020 - 03.2022
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Operated the cash register to complete transactions.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Processed cash payments for customer purchases.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Greeted customers to determine wants or needs.
Education
Diploma of Hospitality And Customer Service - Hospitality
Australis Institute of Technology And Education
Parramatta, NSW09-2021
Diploma in Hospitality, Travel And Customer Service -
Frankfinn Institute
Chandigarh, India07-2018
Skills
- Staff Management
- Menu Development
- Schedule Coordination
- Recruitment
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Positive and Professional
- Training and Mentoring
- Superior Computer Skills
- Customer Relations
- Team Building and Leadership
- Focused on Customer Satisfaction
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Reference
- Sophia - Working in Forever New as a employee
Contact - +61490915299
Timeline
Restaurant Manager
Silver Oak Cafe and Restaurant
10.2022 - 10.2023
Customer Service Representative
NBCS
03.2020 - 03.2022
Diploma of Hospitality And Customer Service - Hospitality
Australis Institute of Technology And Education
Diploma in Hospitality, Travel And Customer Service -
Frankfinn Institute
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