ASHISH BADITHE
Truganina
Summary
I am proficient in providing Business Systems support services and played a critical role in supporting and managing the organization’s technical equipment and providing support services. Self-motivated, driven individual with the desire to exceed set goals and expectations. I align with the firm’s values to provide security, and integrity to the firm’s strategic and Operations plan. Demonstrated excellent customer service, working effectively in teams developed a strong relationship with stakeholders. With this Australian education and local experience, I successfully have woven into the fabric of Australian workplace culture and as a competent and diligent individual, seeking an opportunity.
Overview
10
10
years of professional experience
Work History
Associate Customer Support
Tech Mahindra
06.2025 - Current
- Assist customers with payment-related enquiries, including billing issues, payment arrangements, extensions, and account balances.
- Provide tailored payment solutions by assessing customer circumstances and offering flexible payment options in line with Telstra’s policies and hardship guidelines.
- Educate customers about available payment methods (e.g: direct debit, BPAY, online, phone) and guide them through self-service tools, including the Telstra app, for convenient account management.
- Support customers experiencing financial difficulty with empathy and professionalism, ensuring they are referred to appropriate financial hardship programs when necessary.
- Negotiate payment arrangements that meet both customer needs and business requirements, ensuring commitments are realistic and sustainable.
- Handle escalated billing disputes or payment issues calmly and efficiently, aiming for first-contact resolution.
- Accurately document customer interactions and update payment arrangements in the system for compliance, tracking, and record-keeping.
- Liaise with internal teams such as billing, credit, and collections to follow up on complex cases or resolve system issues affecting payments.
- Follow strict privacy and authentication protocols to ensure the security and confidentiality of customer financial information.
- Meet and exceed KPIs and quality standards, including call handling time, customer satisfaction (CSAT), compliance, and resolution rates.
- Stay updated on billing systems, Telstra policies, and the latest product or service changes, and communicate relevant updates to the team.
- Contribute to process improvement by providing feedback on recurring customer pain points, billing errors, or system limitations.
- Act as a Floor Walker, providing real-time support to team members, including new starters during nesting, by answering queries, guiding on systems/processes, and sharing best practices.
Client’s Service Officer
Attorney General’s Department
01.2025 - 06.2025
- Processing Residential Bonds: Reviewing Bond Agreements, Recording Bond Transactions and Handling Payments
- Ensuring Compliance with Housing Laws: Legal Compliance, Investigating Disputes and Monitoring Bond Conditions.
- Managing Bond Disputes: Dispute Resolution, Forfeiture Claims and Legal Action and Recommendations
- Monitoring and Enforcement: Ensure Bond Management Procedures and Enforce Compliance
- Public Interaction and Communication: Provide Information to the Public Respond to inquiries from tenants, landlords, and other stakeholders regarding residential bond policies and procedures. Correspondence with Tenants or Landlords: Communicate updates or required actions related to bond claims, refunds, or forfeitures.
- Documentation and Record-Keeping: “Maintain Accurate Records” Ensure that all residential bond documents are correctly filed and easily accessible for reference in case of disputes or audits. “Prepare Reports” Generate periodic reports on residential bond activity, including bond disbursements, claims, and disputes.
- Training and Education: Participate in training sessions for staff or stakeholders on updates to residential bond procedures and relevant legal changes.
- Contract Position – (Through Randstad)
Customer Service Officer
Department of Human Services
06.2024 - 01.2025
- Provide Information and Support: Respond to inquiries from clients, stakeholders, and the general public regarding programs, policies, and services offered by the department. Offer guidance on eligibility requirements, application processes, and available assistance.
- Process Applications and Requests: Assist clients with the completion of application forms for government services such as social welfare benefits, housing assistance, or financial support. Ensure that all required documentation is submitted and accurately processed.
- Case Management Assistance : Track and manage client cases, providing updates and ensuring timely responses to applications, claims, or concerns. Assist with the collection and review of client data for processing applications.
- Complaint Handling: Address and resolve customer complaints or issues by investigating the problem and providing appropriate solutions or referring the case to the relevant department. Escalate complex or unresolved cases to senior staff or specialized teams.
- Customer Service Excellence: Maintain a high standard of professionalism, ensuring that all interactions with clients are courteous, respectful, and efficient. Handle a high volume of calls, emails, or in-person inquiries in a timely manner.
- Data Entry and Record Keeping: Update and maintain accurate records of client interactions, transactions, and requests in the department’s systems. Ensure data privacy and confidentiality in line with regulations and policies.
- Collaboration with Internal Teams : Work closely with other departments, such as caseworkers, policy analysts, and management, to ensure clients’ needs are met and services are delivered effectively. Participate in team meetings to discuss policy updates, client feedback, and service improvements.
- Contract Position – (Through Randstad)
Customer Service and Sales Representative
(TSA) Telstra
04.2023 - 05.2024
- Handled incoming customer inquiries via phone and email with professionalism and efficiency.
- Authenticated each customer and followed structured call flow guides to ensure compliance and consistent service.
- Engaged customers with a friendly and empathetic tone to build rapport and provide assurance while resolving issues.
- Provided accurate information about products and services, including assistance with the latest technologies and updates.
- Resolved technical issues related to ADSL, NBN and Opticomm connections, ensuring minimal disruption to customer services.
- Met and exceeded daily performance targets and KPIs in a high-paced environment.
- Conducted regular reviews of customer requests and feedback with team leaders or the customer service manager to identify areas for process and service improvement.
- Built and maintained strong customer relationships, contributing to increased client satisfaction and loyalty.
- Acted as a floor walker, supporting and guiding new starters during their nesting period by answering queries, offering real-time assistance, and sharing best practices to ensure a smooth transition and successful onboarding.
- Presented new technologies and software updates to team members under the guidance of the team lead, helping ensure the team stayed informed, trained, and aligned with process improvements.
Customer Service Representative
Chemist warehouse
12.2021 - 03.2023
- Helping the customers and pharmacist with script in and out counter.
- Answering customer queries and advising if needed regarding over-the- counter medications and dispensing under the supervision of pharmacists
- Answering customers questions in store and phone calls.
- Addressing customers services issues when they arise, if needed directing these to the pharmacist in charge or pharmacy manager.
- Assisting customers with special government programs.
- Bringing to pharmacist attention and updating any change in medication among customer regular medication history or any changes in Webster medication
IT Helpdesk support
Infinity Accountants-Sydney
12.2020 - 11.2021
- Monitoring and responding to incoming requests related to IT issues.
- Maintaining computer systems and also acting as support if any system goes down.
- Performed troubleshooting for infrastructure systems requests, including Windows Active Directory, Handisoft application, Microsoft Teams, MS Windows and Office 365 applications
- Effectively managed all customer requests through to completion using the case management tool, through provision of proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintenance of user PCs, including upgrades and configuration as needed.
- Assisting with onboarding of new users.
- Recording inventory of all equipment, software, and license users.
- Installation, configuration, and upgrading PC software.
Data Specialist
Google (GlobalLogic)
05.2015 - 03.2016
- Make database program for easy working data entry
- Entry and verify data that have collected befores
- Establish backup data program to minimize missing data
- Check an error data and investigate from sources
- Check data accuracy in certain departments
- Store and keep data safety place
- Data of customers in period of time.
Education
Master of - Radio pharmaceutical science
Macquarie
12.2020
Bachelor of - Pharmacy
JNTU
05.2015
Skills
- Excellent customer service and communication skills
- Strong problem-solving and conflict resolution abilities
- Familiar with Salesforce and Siebel CRM systems
- Proficient in business tools: Jarvis, MICA, FLEX CAB, AXIS
- Floor walking and supporting new starters during nesting
- Accurately logging cases and updating customer records
- Strong understanding of Telstra’s products, services, and policies
- Proficient in Microsoft Office: Word, Excel, Outlook, and Teams
Achievements
Pat On The Back Award
Timeline
Associate Customer Support
Tech Mahindra
06.2025 - Current
Client’s Service Officer
Attorney General’s Department
01.2025 - 06.2025
Customer Service Officer
Department of Human Services
06.2024 - 01.2025
Customer Service and Sales Representative
(TSA) Telstra
04.2023 - 05.2024
Customer Service Representative
Chemist warehouse
12.2021 - 03.2023
IT Helpdesk support
Infinity Accountants-Sydney
12.2020 - 11.2021
Data Specialist
Google (GlobalLogic)
05.2015 - 03.2016
Bachelor of - Pharmacy
JNTU
Master of - Radio pharmaceutical science
Macquarie